Sales Shop Report Writing

SUBJECT LINES IN EMAILS TO WRITER

Option A (SHOP STILL IN PROCESS):

“FOR WRITER__Hotel Name_hotel code". For example; FOR WRITER_ Hyatt Fisherman’s Wharf _30000 (only the hotel name is needed).

Option B (SHOP IS CLOSED OUT): “FOR WRITER_FINAL AUDIO_Hotel Name_hotel code". For example; FOR WRITER_ FINAL AUDIO_Hyatt Fisherman’s Wharf_3000 (only the hotel name is needed).

IN THE BODY OF THE EMAIL

File Name (Hotel Code_Date_Your Initials)

Caller will put what the next step is and status choosing from options below. This just helps the writer know where things are at.

a. Just waiting follow-up, objection is already done. Latest close-out date will be: X.

b. Going to try and object and waiting for follow-up. Latest close-out date will be: X.

c. Shop is closed out, this is the final audio.

 The Writer will confirm back to the Caller that the file has been received Cheryl does not need to be cc’d on this.

 Writer reviews the assignment sheet in case of any special details as needed. Writer will then review the appropriate Shopper Checklist.

 Writer listens to the audio and scores the call. They also add their initials to the end of the file name(s) of all files, including correspondence, so it’s apparent who did the call and who typed the report: ex. 1406_071215_jkdp  Writer will submit the first draft of the report to a coach for review within 48 hours of receiving the audio. This coaching arrangement is for a fixed period of time. Coach will review the report and return to the Writer to make the edits to the first draft. These edits should be applied at that time not when the shop closes out.  Once the shop call closes out, Caller will email the Writer directly with the final audio, final chronology, and anything else pertinent to the shop. This final email to the Writer is due no later than 8 AM Eastern the day after close out.  This Final Folder should include:  One final, complete and compressed audio with any additional calls added in  The updated chronology page - Writer will cut and paste these additions into her completed report  Additional Correspondence received including an updated email trail document

 Writer listens to the additional audio if applicable, cuts and pastes additional chronology entries into the typed report; completes the scoring and writing of the report.

13 Confidential. For use by Hospitality Softnet Staff only