Sales Shop Report Writing

SAMPLE HOTEL HOSPITALITY Pro Points Sales Quality Assurance Test Call

Shop Details

Sheraton Downtown

1/8/2013

Location Shopped:

Date of Shop:

Beverly Pruett

Catering

Sales Person:

Shop Type:

Upscale

435

Hotel Type:

Property ID Code:

St. Louis, MO

435_092513_jf

ADI:

Shop ID Code:

Sheraton

Brand

Special Notation:

Sales Scenario

Market Segment: Social Catering

Attendees: 100

Client Name: Karen O'Brien

Flexibility: Client is Flexible

Organization Name: O'Brien Wedding Anniversary

Competition: Hilton St. Louis, Courtyard St. Louis Westport

Function: Reception & Dinner

Decision Date: Immediate

Function Space Needs: July 19, 2014 reception and plated dinner

Overnight Needs: 3 rooms arriving July 19, 2014 and departing July 20, 2014

Score Summary

Capture Yes, effectively convinced the caller to book this or future business

Section

Possible Actual

%

Greeting

4

4

100%

Qualification of Needs

19

16

84%

No, was not effective in gaining the caller’s confidence for this or future bookings

Presentation

23

22

96%

Reachability Factor 100% Caller spoke to sales person on initial call 50% Receptionist took enough details to start inquiry 0% Receptionist took minimal information

Handling Objections

14

13

93%

Attempt to Close

20

18

90%

Professionalism

14

14

100%

0% Caller was transferred into voicemail

Total

94

87

93%

If message left, it was returned in N/A total hours

Financial Summary

55 Confidential. For use by Hospitality Softnet Staff only