Chinwag

Chinwag

Staff Magazine Winter 2018

Outstanding. Again.

to the NHS – P7  Many happy returns

national recognition – P4 Amazing Irene receives

is here – P5 Proton beam therapy

Introduction & contents

Welcome to the winter edition of Chinwag

This edition we are leading with some good news from our recent inspection by the Care Quality Commission (CQC). You can read more about this on page three, but as Chief Executive of The Christie, I’m proud to say that once again we’re Outstanding. Of course I see examples of the outstanding care you all deliver to our patients every day, but for that to be recognised officially by the CQC is a stamp of approval that is very well deserved. As always, it has been a busy few months at The Christie. As Chinwag went to press, we were due to start treating our first patient with proton beam therapy. This has obviously involved a great deal of energy and effort from everybody involved and it is fabulous to see it reach this stage.

Patients are also already benefiting from our wonderful new outpatient facilities, providing a much-improved environment. The department will be at its full capacity in the new year. Over the summer, we were delighted to join in the national celebrations for the 70th birthday of the NHS. Fun events were held to mark the occasion and it was also an opportunity to showcase some of our ground- breaking work in the national media, demonstrating how we always strive to be at the forefront of innovation and treatment for cancer patients. Every single member of staff plays their part in this, and I’d like to take this opportunity to say thank you to every one of you for all that you do.

Chief Executive Roger Spencer

Roger Spencer, Chief Executive

Contents

Follow us on Twitter @TheChristieNHS or our charity on @TheChristie

Staff news

3-5 6-7

Like our charity Facebook page facebook.com/TheChristiecharity and our Trust page at facebook.com/ TheChristieNHS

70 years of the NHS

Corporate news

8-16

Connect with The Christie LinkedIn company profile

The Christie Private Care Making the headlines You made a difference

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18-19 20-21 22-23

Hear from Christie staff, patients, volunteers and fundraisers via our weekly blog christie.nhs.uk/blog

HR news

Follow our charity on Instagram @christiecharity

Charity news

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Education news A day in the life

25-26

Get in touch If you have any news, achievements, team updates or interesting stories you would like to share in Chinwag, contact the communications team on ext. 3613 or 3840 , or via email communications.team@christie.nhs.uk

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Quick quiz

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Staff news

Outstanding. Again.

The Outstanding rating was first awarded to the Trust by the CQC following our inspection in 2016. The report says that The Christie is ‘a leader in cancer care’ and is ‘a pioneer in developing innovative solutions to cancer care.’ Quality Commission (CQC). And especially proud that The Christie is in fact the first specialist trust to be given the health regulator’s highest accolade twice. Roger Spencer, Chief Executive of The Christie, said: “The rating is the highest we could have been given and it is testament to the dedicated, expert staff in every Christie department and site who work tirelessly to give the very best care and treatment to our cancer patients. Those patients are at the heart of everything we do. “Notwithstanding these fantastic results, it is the culture of The Christie to pursue relentlessly innovations that deliver even better outcomes for our patients.” Flu. Jab done! The 2018/19 flu jab campaign has had one of the most successful starts ever and we have already seen over 2,200 staff vaccinated. We were delighted to announce in October that we have once again been rated Outstanding by The Care

OUTSTANDING: the announcement was made in October

The positive culture within the Trust was singled out for praise with the CQC finding it to be ‘extremely positive’ with ‘compassionate and effective’ leadership, together with ‘high levels of engagement with staff and service users.’

The Chief Inspector of Hospitals, Professor Ted Baker, said: “Our

… it is testament to the dedicated, expert staff in every Christie department and site. Roger Spencer

inspectors again heard and saw great examples of patient care which were delivered by exceptionally caring staff. People told us that they felt like partners in their care planning and staff were extremely responsive to their changing needs.” The full report, including ratings, is available at www.cqc.org.uk/provider/RBV The Christie staff vaccination flu clinic is now closed but our flu vaccinators will be around the hospital throughout the campaign and you can also have your flu jab through occupational health. The brand new #jabdone flu campaign has received some very positive feedback which we hope will encourage all our frontline staff to have the flu jab to help protect patients, staff and their families. This year, The Christie, along with all other trusts, has been given a target of 100% vaccination take up for frontline staff and this is particularly important in a setting where we have so many immunocompromised patients. Keep an eye out for the vaccination team in your department and get your #jabdone. For more information visit the flu Hive pages here: https://hive.xchristie.nhs.uk/

Interact/Pages/Content/ Document.aspx?id=7636& SearchId=97120

LEADING BY EXAMPLE: CEO Roger Spencer gives Chief Nurse and Executive Director of Quality Jackie Bird, her annual flu jab

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Staff news

Amazing Irene! Well done to nurse Irene Budd who has worked at The Christie for nearly 40 years and has now received a top national care award. Irene won the Kate Granger Award for Compassionate Care in the 1970-79 category in September. Irene, 80, has been at The Christie since 1979 and was awarded the British Empire Medal for services to nursing in 2014. She said: “I’m overwhelmed to be honest. I don’t think it has really sunk in. I feel very proud to have won this prestigious award for the whole hospital. I think nursing is in my blood. The Christie is such an inspiring place to work and I still enjoy it a great deal.” Irene began working on ward 1 at The Christie in 1979, which was then a radiotherapy ward. After 21 years she retired in 2000 but quickly came back part-time and still works at The Christie every Friday in the integrated procedures unit. Irene lives with husband Wilfrid and has three daughters, six grandchildren and five great grandchildren. Irene, who is treasurer of a local history society, has a busy social life, seeing friends, eating out

Irene has been at The Christie since 1979

and spending time with her husband going for walks with their two dogs. Jackie Bird, Chief Nurse and Executive Director of Quality, said: “We are thrilled that Irene has been recognised with a Kate Granger award. It is testament to the care and compassion she has shown during so many years working here at The Christie. Irene has dedicated her life to the profession and is a true credit to nursing.”

Prestigious award for Noel Urological cancer surgeon Professor Noel Clarke has been awarded the prestigious St Peter’s Medal by the British Association of Urological Surgeons (BAUS). It recognises his sustained contributions to the advancement of urology.

Farewell to Dr Ernest Allan We will be saying farewell to

Dr Ernest Allan this December when he retires

The St Peter’s medal is the highest honour that the national association can give. It is awarded annually and it is the first time in 48 years that it has been awarded to a urologist in the north west. Professor Clarke has been a consultant urological surgeon at Salford Royal and The Christie since 1993 and has an international reputation for his expertise in the treatment of bladder, prostate, renal and testis cancer and in the management of complex pelvic and retroperitoneal tumours.

following more than 40 years at The Christie. Amongst his achievements,

Dr Allan developed the techniques of photodynamic therapy, the non surgical treatment of non melanoma skin cancer. Everyone at The Christie wishes him a happy retirement.

Professor Clarke receiving his medal from Mr Kieran O’Flynn, BAUS President

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Staff news

Proton beam therapy is here It has been 10 years in the making, with months of planning, preparation and training, but as Chinwag went to press, we were due to treat our first patient with proton beam therapy.

Everything is now in place including the team responsible for delivering care for up to 750 patients a year who will benefit from this ground-breaking treatment. In September, NHS England Chief Executive Sir Simon Stevens visited The Christie for a behind the scenes tour. He said: “The Christie is a pioneer in so many ways and today I’ve been to look at the radiotherapy and proton beam therapy which will be coming online in a matter of weeks. It’s a major investment. It is going to be world class and will make a huge difference to those patients with hard to treat cancers.” As the final finishing touches were being added to the centre, staff had the opportunity to view the new facilities. Hundreds of you took the opportunity and were fascinated by what you saw.

The right skill mix A team of almost than 100 experts has already been recruited over the course of three years to deliver the UK’s first NHS high-energy proton beam therapy. The team includes diagnostic and therapy radiographers; operating departmental practitioners; anaesthetists; paediatric and adult nurses; dosimetrists and physicists; engineers; doctors and support staff, who between them will look after up to 750 patients a year. Patients have previously had to travel abroad for treatment. The new team will include 50 radiographers who will be responsible for the day to day imaging for treatment planning and delivery of PBT; 25 of these are now in place and the rest of the team will be recruited at the end of the year when the centre is fully operational. In addition, 20 physicists and dosimetrists have been employed, who will be responsible for treatment planning and commissioning of the highly specialist equipment. Many of the patients who receive PBT will be children so a number of specialist paediatric roles have also been introduced including two play specialists, six paediatric nurses and two paediatric nurse clinicians with the specialist skills needed to care for children. Many of the children will also require regular general anaesthetics, so theatre practitioners and anaesthetists have also joined the team. The team will include more specialist cancer doctors, many of whom were already based at The Christie and have added PBT to their specialist knowledge; other doctors have been recruited nationally to ensure the right skill mix. There is also a specialist nursing team with a variety of roles including clinical nurse specialists, nurse clinicians, and clinical support workers. And all these roles will be complemented with other support staff including secretaries, MDT coordinators and domestic assistants.

PIONEERING: Sir Simon Stevens with patients Georgia Wood-Wareing and Sophie Vohra

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NHS 70 celebrations

Happy birthday to us!

The Christie was proud the join in national celebrations this summer

to celebrate the 70th birthday of the NHS.

Our NHS 70 celebrations concluded with a special open day, giving the public the chance to see behind the scenes. There were tours of the UK’s first NHS high energy proton beam therapy centre, and a rare chance to look inside a surgery theatre and even watch how the Trust’s state-of-the-art surgical robots, named ‘Mona’ and ‘Lisa,’ deliver cutting edge treatment. There was a tour of the integrated procedures unit which is home to the Trust’s plastic surgery, endoscopy, radiology and pain management teams. There were also tours of The Christie’s NIHR Manchester Clinical Research Facility which hosts clinical trials, as well as the Manchester Cancer Research Centre which carried out demonstrations and laboratory tours. Roger Spencer, Chief Executive at The Christie, said: “It was fantastic to see so many people visit the Trust to conclude our NHS 70 celebrations. It demonstrated just how highly our hospital and charity are regarded within the community and we were delighted to be able to show the great work being done at The Christie by our dedicated and talented staff. We hope everybody who came had an enjoyable and educational experience. Thanks to everybody who attended and for all the support we receive. It is truly appreciated.”

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NHS 70 celebrations

Party time! NHS 70 celebrations peaked nationally on July 5th. We joined in with our charity hosting a special Big7Tea party in the Oak Road main entrance area. The event was well attended with special 1940s entertainment and cake sales. Meanwhile, our annual staff summer party, with a 1940s theme, was also a roaring success.

Christie Heroes Were you or your team a Christie hero? Every day during our 70 days of celebrations, patients, their families and staff nominated Christie heroes to celebrate all that is great about the NHS. You can view the full gallery of #70ChristieHeroes on our intranet: https://hive. xchristie.nhs.uk/Interact/ Pages/Modules/Gallery/ Gallery.aspx?sectionid=4124

Got a story?

If you have any stories you would like to share in Chinwag, contact the communications team on ext 3613 or 8619, or via email at communications.team@christie.nhs.uk

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Corporate news

GatewayC gets the green light GatewayC, an online education platform for primary care, hosted at The Christie, The project, originally developed as part of the Greater Manchester Cancer Vanguard Programme, already offers a number of interactive online cancer courses focussing on symptom recognition, improving quality of referrals, confidence in when and when not to refer patients and improving the patient experience. has been given the green light to roll out across the north of England thanks to funding from Health Education England (North).

It has already been piloted successfully across Greater Manchester and parts of London, with 94% of GPs stating it helped with future referrals and 85% saying they felt more confident in knowing when to refer a patient on a suspected cancer referral. With HEE funding, a new programme team has been set up, hosted by The Christie’s School of Oncology. In the next 12 months, the team will continue to develop an additional 16 cancer courses and roll out GatewayC to primary care professionals across the north of England. Find out more at www.gatewayc.org.uk or by emailing gatewayc@christie.nhs.uk

The GatewayC team

Improving car parking for staff In April 2019 we will begin the construction of a new six tier car park on Cotton Lane that will see more than 400 spaces created for staff. The new car park will take one year to build and as a result there will be a loss of 300 spaces during construction. If you have any other ideas on how to help reduce the impact on staff during the development of the new car park please contact the capital and estates team on extension 2337 .

We realise that staff parking has long been a challenge and while we are hopeful the new car park will go a long way to resolving some of the issues at present, we are also looking at ways to reduce the impact on staff once work begins. Parking permits will be reviewed and we will be letting you know the impact of this in January, before parking is affected in March 2019. We have two park and ride facilities ready (at Withington Hospital and Burnage Rugby Club) once construction begins and are looking at one or two other potential sites. We are also exploring the possibility of using driveways belonging to local residents.

An artist’s impression of the new car park

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Corporate news

Dining room refurbishment As part of the completion of the proton beam therapy and outpatient department, we have enhanced our restaurant, which has been opened up to connect with the new link corridor to outpatients. The dining room has had a complete facelift with new lighting, flooring and seating. We hope staff, patients and visitors will be pleased with the changes.

Outpatients almost ready The new outpatient department (Dept. 22) is partially open, with building works now complete. It will be at its full capacity early in the new year and the next steps for the project include: • Work on the new patient flow system that will go live when the new department opens. This will enable patients to self-check in, and be better informed about their journey at The Christie. • Re-build of templates for all clinics that will move over to new outpatients by January 2019. A project group has been set up to carry out this work. • Continued trialling of paperless working in outpatient clinics. Additionally as part of the outpatient redevelopment, the current outpatient annexe (dept 35) will be transformed into a brand new centralised blood room. If you have any questions, please contact Louise Utteridge , outpatients service transformation manager, or Olivia Samuel , lead outpatients nurse. Demolition applications submitted for the Paterson In October, The Christie submitted a series of applications to Manchester City Council for the proposed demolition of the fire-damaged Paterson building and early works to the new building. These applications are currently being considered by Manchester City Council. If these applications are successful, we intend for demolition and early works to begin soon. The initial demolition works include erecting fencing and scaffolding, and removal of some parts of the building. In early 2019 the demolition of the main structures will take place. Demolition is expected to be completed by May 2019. The design process for the new building is just beginning and we intend to share further details of our plans during a period of public consultation early next year. In the meantime, The Christie intends to demolish the fire- damaged building to prepare the site for redevelopment as soon as possible. The Christie website provides a set of ‘Frequently Asked Questions’ for neighbours and further information about the demolition application and early works. You can view it here: www.christie.nhs.uk/about-us/our-future/ our-developments/development-of-the-paterson- site/

Proton centre awards for capital, estates and facilities team The capital, estates and facilities team scooped three awards at the annual North West Constructing Excellence Awards. The proton beam therapy centre won the project of the year, sub regional project of the year, and client of the year awards at the event at the University of Salford. We were also delighted to see our proton beam therapy centre named as Greater Manchester Chamber of Commerce’s Building of the Year.

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Corporate news

Well done to all We were delighted to recognise staff for their exceptional work at our annual awards ceremony in June.

We are all extremely proud of our staff and the dedication they show to their work and the care they give to our patients. Roger Spencer award. Professor Hughes, from Wilmslow, has transformed experimental cancer medicine at The Christie and it is now the highest performing unit in the UK. Dr Fiona Thistlethwaite was awarded the Researcher of the Year title for her work on setting up the Manchester iMATCH centre. The centre is one of only three in the UK awarded funding to help increase the number of clinical trials to help patients with debilitating conditions. This is done using patients’ own cells as a ‘drug’ to treat disease by specially treating them to create therapeutic properties before re-introducing them to the patient’s body. Elaine Blowers won the Research Nurse of the Year award for a wide range of projects delivered at the Manchester Clinical Research Facility thanks to funding from the National Institute for Health Research (NIHR). This has included a £3m upgrade of the early phase unit, meaning more patients can access clinical trials. Jane Rogan was awarded Research Administrator of the Year for her work to deliver the Manchester biobank service which was severely affected by the fire at the Paterson building last year. Nearly 300 staff were nominated for accolades at the event hosted by the Chief Executive of The Christie, Roger Spencer and Chair, Christine Outram. The experimental cancer medicine team won Research Team of the Year and aims to be one of the top three units of its kind in Europe, in terms of recruitment, with more than 180 patients taking part in experimental cancer studies in 2017. Professor Andrew Hughes was presented with the Outstanding Contribution to Research and Education

The Experimental Cancer Medicine Teamwith Chair of The Christie, Christine Outram (Left) and Chief Executive of The Christie Roger Spencer (Right) at the 2018 annual staff awards.

Elaine Blowers won Research Nurse of the Year

Jane Rogan won Research Administrator of the Year

Roger Spencer, Chief Executive at The Christie, said: “We are all extremely proud of our staff and the dedication they show to their work and the care they give to our patients. The research division is integral to our offering as a leading cancer centre and ensures that patients have access to complex and early phase

Fiona Thistlethwaite won Researcher of the Year

clinical trials which in many cases results in improved outcomes and extended life expectancy. The recognition the team has received is testament to its efforts and is fully deserved.”

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Corporate news

The Christie reinforces presence in China Our consultancy arm, Christie International, has signed a deal offering expertise to a Chinese company.

We are working in partnership with Northumbria Healthcare NHS Foundation Trust and Northumberland County Council to supply expertise to the Rongqiao Group in China. The contract has been signed for the first phase of what is planned to be a long-term collaboration which will generate significant revenue to be reinvested in patient care. Rongqiao is a family-owned developer with experience mainly in the residential, hotel and education sectors. It is working on a number of social projects intended to improve access to high-quality education and healthcare in the eastern province of Fujian. It has sought the help of UK organisations as part of its plans to build a general hospital in Fuzhou, the province’s capital. The hospital will have the full range of services, including a state-of-the-art oncology centre, with a focus on rehabilitation and research and education. Roger Spencer, Chief Executive of The Christie, said: “The Christie is delighted to be involved in this exciting development and is fully committed to working in partnership with Rongqiao to establish world-leading cancer services in Fuzhou.” Meanwhile, three senior clinicians from The Christie recently took part in the prestigious UK China Oncology Patients have once again rated The Christie as one of the top performing trusts in the country for patient satisfaction in the annual 2017 national inpatient survey by the health regulator, the Care Quality Commission. The survey ranked The Christie as one of only eight acute specialist trusts to be given the CQC’s top banding of ‘much better than expected’ by patients. The Trust was also rated as one of only of 10 to score ‘much better than expected’ for medical care and one of only eight to be ranked as ‘better than expected’ for surgery experiences. And no question was ‘worse’ than most other trusts. The full breakdown of responses is available to view here: www.cqc.org.uk/provider/RBV/survey/3

Professor Chris Harrison delivering the keynote speech about England’s national cancer strategy

Congress in Beijing. Professor Chris Harrison, Executive Medical Director at The Christie and National Clinical Director for Cancer at NHS England, delivered the keynote speech and discussed England’s national cancer strategy (above). He also oversaw the cutting of an NHS 70th birthday cake at a ceremony attended by the British ambassador.

Prof Rob Bristow, Chief Academic Officer at The Christie and Director of the Manchester Cancer Research Centre, delivered the keynote speech on the second day of the congress, discussed clinical trials in oncology and held talks with potential research partners. Prof Peter Trainer, clinical lead of Christie International, set out its consultancy services to potential Chinese partners. Patients praise The Christie in annual survey

Patients consistently rate our care much better than expected

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Corporate news

Haematology first Our first haematology health and wellbeing event was held in September to coincide with Blood Cancer Awareness Month. The event was hosted by trainee advanced nurse practitioner Roxanne Spencer and clinical nurse specialist Emma Whitam, who organised speakers for patients covering subjects such as dietetics, sexuality, mindfulness and financial advice during treatment. It was aimed at patients mid and post treatment and was so successful next year’s is already being planned. Success at GM Clinical Research Awards The Christie scooped prizes in two categories at the 2018 Greater Manchester Clinical Research Awards in November. Of the six nominations, the oncology collaboration between The Christie breast cancer research team and Wrightington,

HealthInvestor Awards The annual HealthInvestor Awards took place on 10th June. Two of our partnerships with independent sector providers in diagnostic services were nominated for awards. We were joint winners together with our partners for both award categories. This is an excellent achievement and demonstrates our capabilities in achieving benefits for patients by working together with independent sector partners. Further information at www. healthinvestor.co.uk/Awards/ awards.aspx

Wigan and Leigh oncology research team scooped the Outstanding Contribution award and research manager Alison Walker won the Debbie and

Martin Special award for ‘Exceptional Experiences.’ Congratulations to the winners and everybody who was nominated. Chemotherapy in Cheshire Well done to the award winners. Pictured is the breast cancer research team

Our new chemotherapy and blood service in Winsford, Cheshire is now up and running, so that more cancer patients from the local area can access first class chemotherapy treatment closer to home. Based at St Luke’s (Cheshire) Hospice, Christie nursing staff will be treating up to 15 patients every Friday, in a new four chair chemotherapy suite. A Christie blood clinic has also been introduced every Wednesday morning, where patients can get a pre-treatment blood test. For a number of years Christie patients have benefited from attending a Christie outreach service at Leighton Hospital. However, due to service limitations it has meant that many patients still needed to make the gruelling round trip of up to three hours to The Christie main cancer centre for treatment. Many of these patients will now be just 10 to 15 minutes away from accessing this new service in Winsford.

FIONA’S FIRST: First patient Fiona Freeman with Christie senior sister, Elizabeth Kings outside St Luke’s Hospice

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Corporate news

Dressed is best We were pleased to launch our ‘Dressed is Best’ campaign in July. The aim is to prevent hospital deconditioning, which is a loss in function, loss of muscle strength and cognitive decline. This can be caused by prolonged periods of inactivity or bed rest. This can subsequently have a negative impact on the patient’s mood, length of stay in hospital and put the individual at risk of developing complications, such as falls, pressure sores or chest infections. During their hospital stay, patients can very quickly become isolated and their participation in activities reduces. To support this campaign, Angela Earnshaw, occupational therapy student and Amy Hurlston, occupational therapy assistant, designed a quiz which was delivered on ward 11, both in a group setting and on an individual basis. The therapeutic aim for the Research boost The number of clinical trials that are recruiting patients at The Christie has jumped by 11 per cent in the last year. Figures published by the National Institute for Health Research (NIHR) show that we recruited to 214 studies in the year ending in March 2018, compared with 193 the previous year. The figures show that the number of participants recruited to trials in the past year was 1,809, which is 31 per cent higher than the target set for The Christie

patients is to keep their minds and bodies active and increase their socialisation, which can have a positive impact on their well-being. The quiz was well received and the plan is now to roll this activity out to other wards on a monthly basis.

by the Clinical Research Network (CRN), the NHS organisation that coordinates and supports research. The NIHR figures show that The Christie remains one of the most active NHS clinical research organisations in the UK. It is ranked in the top five per cent in the NIHR’s national 2017-18 research activity league table, which measures the number of NIHR-supported studies that trusts undertake. The league table consists of 450 NHS organisations, though not all conduct research. The Christie is ranked 10th of all the trusts in England for its commercial research activity. It supported 89 commercial research studies, an increase of 22 per cent on the 73 studies it supported in 2016-17 – the fifth best increase in the country. Professor John Radford, Professor of Medical Oncology and Director of Research at The Christie, said: “We’re very pleased that these figures acknowledge that we have an extremely vibrant research culture and that we’re offering patients more opportunities to take part in trials. “These studies not only have the potential for improving outcomes for those patients taking part, they also enrich our understanding of cancer and benefit patients in the future.”

The Christie remains one of the most active NHS clinical research organisations in the NHS

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Corporate news

HIVE intranet is a success

July saw the launch of the new Christie intranet HIVE.

We’ve received really positive feedback about HIVE and we’d like to thank all staff members for their support and patience during the launch period. Make the most of HIVE by checking out its enhanced search. Head to the top right of HIVE to search for people, documents, pages and calendar events in one place. It also searches users’ bios. If you add a nickname, interests or achievements into your bio, they will show up in search results. And if you want your colleagues to see your blogs or pages, tag them in. You can do this by typing the ‘@’ symbol before their name anywhere on HIVE. Head to HIVE and click on the banner to find out what else you can do on the intranet.

If you have any questions about HIVE, please email the digital team at web@christie.nhs.uk

Our little graduates

Recovery package for patients The implementation of the

The Christie Day Nursery held its first ever graduation ceremony in August for the children who were leaving to start school in September. The children were treated to lots of fun games, a bouncy castle and a party tea and parents joined in the afternoon to watch their children graduate. Even Ralph the rabbit graduated. This is now set to be an annual event. We hope all the children have settled happily into their new schools.

home and an opportunity to hear about the lived experience of cancer from other patients and carers.

Recovery Package for patients ‘living with and beyond cancer’ is well underway. As well as improved care planning, needs assessments and treatment record summaries, all patients and carers should be able to attend a ‘health and wellbeing event’. In partnership with patients from across the hospital, content for a series of pilot events has been created which will include presentations, a small ‘marketplace’ of services, bespoke patient information for attendees to take

The events will be running throughout the autumn, all

patients, regardless of disease type or prognosis, should be offered a place at a health and wellbeing event at The Christie. We invite staff to refer patients into these events by contacting Ben Heyworth (Macmillan survivorship network manager ext 7362, mob 07917 628 672), James Turner (Macmillan quality improvement manager ext 2359, mob 07747 532 329) or Paula Daley (Macmillan user involvement facilitator, ext 2457, mob 07920 817 581)

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Corporate news

Speaking up, raising concerns

Sometimes staff find it difficult to speak up about issues affecting patient safety or staff experience. They may not know who to speak up to. They may feel that anything they do raise might not be taken seriously, or that nothing will be done as a result. Staff highlighting where care or practice could be better gives The Christie the opportunity to review, make improvements and achieve the highest possible standards of service and care for our patients. The Trust board is committed to listening, addressing the concerns in a constructive way and providing the support staff need during and after raising their concern. Support can be given by a manager, a trade union representative, a colleague or the freedom to speak up guardian. October was national speak up month (#speakuptome) and to highlight the importance of speaking up, Sue Mahjoob, the freedom to speak up guardian was present in the Oak Road main entrance reception area to provide information and raise awareness.

“Vocalising my concerns to the Freedom to Speak Up Guardian was stressful; I felt like a ‘snitch’ and was close to tears. It wasn’t a particularly comfortable experience but it was so much better than I had imagined it would be. She asked what I wanted her to do, she made me feel safe.” Staff member

“The saying ‘a problem shared is a problem halved’ had a nugget of truth about it. Maybe not halved but certainly reduced.” Staff member

Keep on running Well done to the critical care team, who ran 10K for The Christie charity in June. They raised an impressive total of £1,908 – £400 above their target. “As a manager, my experience of staff wanting to raise concerns was that initially, I found it difficult and upsetting hearing what the staff had to say with regards to concerns about my department. However, we worked through the concerns as a team and I feel that by the staff raising concerns they had with me, it made for a better working environment.” Manager

SPEAK UP: Salford radiographer Nikki Martin with freedom to speak up guardian Sue Mahjoob

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Corporate news

Apprenticeship qualifications at The Christie

Want to continue your development, widen your career opportunities AND gain a nationally recognised qualification at the same time? Develop your skills and learn new ones with an apprenticeship qualification.

There are a range of apprenticeship qualifications available to develop you in your current role. Current qualifications include, but are not limited to: • Senior healthcare support worker • Business and administration • Customer service • Leadership and management • Accounts • Project management • And more in development…

Apprenticeships are for staff of any age and salary band. Even if you already have some qualifications you could be eligible. Please discuss apprenticeship qualifications with your manager and contact us for more information at apprenticeships @christie.nhs.uk We also recruit apprentices! Go to www.jobs.nhs.uk for any vacancies we might be advertising. Qualifications and funding are subject to eligibility and availability.

The Christie Traineeship Programme The Trust is doing joint working with Trafford College and Stockport NHS Foundation Trust to deliver a traineeship programme. The programme is aimed at young people aged 16-24 and is a 10 week entry-level vocation learning course with Level 1 Introduction to Adult Health & Social Care accreditation, which includes Maths and English qualifications. Placements have already been arranged in six areas but if anyone is interested in supporting this please contact: morgan.walsh@christie.nhs.uk or mathew.stephenson@christie.nhs.uk

Randomised Coffee Trial Mary Hill, knowledge service manager, recently co-ordinated the Trust’s first Randomized Coffee Trial. Taking place during Mental Health Awareness Week, the idea was to get people across the Trust talking to people they wouldn’t generally come into contact with. 56 members of staff participated in the project – forming 28 pairs for coffee; 94% of the people involved didn’t

know the person they met. It was important to evaluate the project, and 35 participants undertook a survey; of these, all of them would participate in the trial again. Mary is planning on running the trial again. Contact her on ext 3456 for further details.

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The Christie Private Care

 Innovative NHS and private  partnership between The Christie  and The Christie Private Care  benefits all 

As medical adviser of The Christie Private Care, part of HCA Healthcare UK, and prior director of clinical oncology at The Christie NHS Foundation Trust, I’m really proud of the joint venture and collaboration between HCA Healthcare UK and The Christie, which commenced in June 2010.

to every patient, by providing access to innovative cancer treatments under the care of leading

expert consultants, the vast majority of who, like myself, practice at The Christie as well. The partnership with the Trust allows The Christie Private Care to offer a unique environment for private patients where the sole focus is cancer care. “The Christie Private Care has a proven track record of introducing novel therapies into clinical practice within The Christie, prior to NHS funding, allowing expertise to be achieved and patient pathways developed. “The NHS and private partnership also provides significant additional financial resources for the Trust. Around £25 million in income has been generated over the last six years, which allows the trust to reinvest and develop services, ultimately benefiting NHS patients. “Additionally, as The Christie Private Care’s patients have access to alternative funding streams, such as medical insurance or can self-pay, they also help to relieve patient pressures placed upon the NHS within a climate of increasing demand, an ageing population, and limited funding. “The NHS and The Christie Private Care communication teams also work collaboratively on a number of consultant, nurse, staff and patient media initiatives including the visit from the GB Taekwondo team, where the athletes visited both NHS and private patients and took part in a live demonstration. “In my continued roles for The Christie Private Care and The Christie, I aim to ensure that the unique partnership between the two continues to go from strength to strength, introducing new services, further enhancing patient care and experience across the board.” John Logue

“HCA Healthcare UK was chosen, by the Trust, as their private partner, bringing together the shared expertise in cancer care to provide a private service and greater patient choice. HCA Healthcare UK also has vast experience working with the NHS and is the largest provider of private cancer care in Britain.

“The Christie Private Care is fully integrated into the campus at The Christie and has a number of units across the site. There are dedicated outpatient facilities, a chemotherapy day care unit (15 chemotherapy chairs) and dedicated inpatient facilities. This includes 28 in-patient rooms, and six dedicated haematology rooms that are suitable for patients with acute haematological cancers or who require bone marrow transplantation. There is also a dedicated linear accelerator within the radiotherapy department that allows the team to provide the full patient pathway. “Together with the NHS, high quality patient care is at the heart of everything The Christie Private Care does. The team delivers individualised and supportive care

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MAKING THE HEADLINES As always the work of our staff, patients, volunteers and fundraisers has received lots of media attention over the last few months. Happy birthday to the NHS In July, we featured heavily in the national news coverage about the NHS’s 70th birthday. Sky News joined us for an entire day to broadcast

live from the hospital, meeting patients and interviewing our experts on everything from research to our new proton beam centre. Meanwhile, BBC North West Tonight hosted a special programme from Withington to celebrate the NHS birthday in style.

Facebook

Join the conversation

Kath Drummond Well deserved! All the staff are so friendly and caring, it’s one of those rare places that you never want to have to go to for treatment but once there, you wonder why you were so nervous! Everyone puts you at your ease from domestics to consultants!!

Danielle Giuseppina Domanski Outstanding place, I spent three weeks in The Christie for an 11 hour surgery and from beginning to end all the staff were amazing.

Lucy Hartley Have and will always be outstanding to me!! Saved my life on too many occasions x

Twitter

@Mrs_A_0708 @TheChristie where the real magic happens. Starting the final leg of this long journey with my incredibly brave wife. Breaking the cycle one day at a time, let’s do this!!!!

@e_therp @TheChristie Huge congratulations on another OUTSTANDING rating. It’s no less than you deserve. It’s testament to your constant hard work & successes. 100’s of people (myself Inc) are so grateful for all the quality support & treatments that goes into caring for patients.

@Alaboo8 @BBCNWT @TheChristie Each and every one who works or volunteers at The Christie are absolutely fabulous!Well done to my Christie family and Thank you for getting me through Stage 3 Breast Cancer.

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Making the headlines

Goodbye to Rachael Bland

Expert advisors Christie consultant Lisa Barraclough has been providing expert advice to Coronation Street script writers during one of their current storylines. The soap is currently telling the story of factory worker Sinead Tinker who is being treated for cervical cancer.

Christie consultant Fiona Thistlethwaite was interviewed for BBC Radio 5 live following the sad passing of journalist and Christie patient Rachael Bland. Rachael was an advocate for cancer care and was famous for hosting the podcast You, Me and the Big C.

An Olympic effort

Athletes from GB Taekwondo delighted patients and staff at The Christie by dropping by to show-off some of their winning moves, as well as their expansive medal collection including gold, silver and bronze from the 2016 Rio Olympics and a selection from this year’s European Championships.

The team of 11 athletes, which included Olympian Mahama Cho, Para Taekwondo World Champion Amy Truesdale and two-time World Championship medallist Damon Sansum, in addition to the demonstration of ‘kicks’ and rules of the sport, chatted with a range of patients, including those in for chemotherapy treatment, their family members and staff, handed out cupcakes, signed autographs and posed for selfies. Roger Spencer, Chief Executive added: “It was a pleasure to welcome such a talented group of sporting professionals to The Christie. We are delighted that they were able to take time out of their busy training schedules to take a tour of the hospital and meet some of our patients, visitors and staff. The taekwondo demonstrations that they did were a real hit with patients.”

GB Taekwondo athletes with Lesley Taylor, Regional Director (North) of HCA Healthcare UK, Roger Spencer, Chief Executive at The Christie, Natasha Young, Chief Operating Officer at The Christie Private Care and staff

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You Made A Difference

Going the extra mile Everybody benefits when somebody goes a little beyond the call of duty to help out patients or colleagues. If you know someone who has done something which makes life just a little bit better for those around them, nominate them for a ‘You made a difference’ award.

February 2018 The finance team The finance team supports

Dwain Bryan, support manager, said: “I feel Linda deserves this award as recognition of her continued professionalism her kindness and dedication to all who access the service. Linda has always gone above and beyond to ensure customer satisfaction and for this cannot thank you enough. Keep up the good work.” April 2018 Nicola ‘Nikki’ Doherty, sister, oncology critical care unit Her nominee said: “Nikki is an absolutely incredible nurse. My partner was told on 6th Jan that he had just a couple of days to live. Nikki held his hand as we got the news and spent a long time helping us to understand the news. She hugged him and comforted me and made me feel strong enough to withstand the storm. “She went above and beyond her role, as within six hours of getting the news, she had made lots of phone calls and located a registrar to come and perform a marriage ceremony. She made Tom’s dying wish come true and gave me the hugest gift ever in being able to call him my husband. Her love and care made one of the worst days bearable.” Hazel Evans, senior sister, said: “Nicky’s caring nature is clearly evident to her patients, relatives and colleagues. She demonstrates great compassion for her patients and relatives and always strives to deliver the best possible care at all times, with the patient at the heart of everything she does. As her colleague and friend, I feel very inspired by her empathy and enthusiasm to constantly improve patient experience. Nicky has touched many lives and it is wonderful that she has been formally recognised for this.”

the Trust in all aspects of financial management and governance. This includes everything from paying suppliers, to recovering income from commissioners, to providing commercial advice on capital schemes, to organising staff travel. Corporately the finance team leads financial governance arrangements in the Trust, and manages financial systems. These are integral to the delivery of patient care and the smooth running of services. Karen Hollins, assistant director of finance, said: “This award recognises the commitment and dedication of all finance colleagues. Although we do not directly support patient care, we like to think that we have a positive impact on how well the Trust operates and the benefits this brings to patients, their families and colleagues. March 2018 Linda Roberts, hospital transport coordinator In the past four years since joining The Christie transport department Linda has worked very hard to deliver a professional service while attending to each patients needs with such care and affection as though they were each a member of her family.

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You made a difference

May 2018 The WPI ESR Team, Nathan Jones, assurance officer and AndrewWhite, systems lead The ESR Team have worked very hard to implement the ESR portal and ESR self-service. This work

Staff have shown integrity, compassion and true commitment to deliver the service to a high standard for all our Christie patients. At times they have worked under pressure when staffing levels have been low due to long term sickness in the team. They have excellent communication skills and are well-organised. There have been new members welcomed to the team who have felt empowered by the training and competencies they have achieved, which lead them to feel confident in delivering an exceptional service. Hotline staff collaborate internally and externally across the network and always keep the patient/family/and carers at the forefront of all they do. They all go above and beyond the call of duty and I feel very honoured to be part of this amazing team. August 2018 Sam Emblow, senior staff nurse, complex discharge team treatment has been completed. She works with the other multidisciplinary teams in providing an excellent service for our patients and their loved ones. This involves a close liaison with the numerous teams throughout the north west and often beyond. Sam becomes closely involved when caring for patients and their families when time is short, helping them to achieve their end of life wishes or supporting them if they remain an inpatient. Sam gives 110% to her patients and their families, pulling together ‘all the threads’ to ensure that her patients are fully supported in the community or other healthcare settings. Over the years her knowledge and clear thinking has been invaluable when the team have had to make changes and adaptions to the service we provide for our patients. We have had to take on numerous, often complex, new roles to meet changes in the NHS and the community teams to ensure our patients receive the care they require once they leave us. Sam has had a pivotal role in making these changes happen. She has been a crucial part of the complex discharge team for over 16 years. If you want to put someone forward for ‘You made a difference’ , nomination postcards and entry boxes can be found in the restaurant, reception areas and on wards, or you can nominate a colleague via the intranet. A panel, which includes a non-executive director and governor, agrees the winner. Sam’s role in the complex discharge team is to help support and arrange the discharge or transfer of patients out of the hospital once their oncology

has had significant benefits for staff and the Trust. They have implemented a new, user friendly portal/landing page accessible via mobile technology which allows staff to view payslips and book annual leave. Their work has also supported the Trust to improve PDR and essential training compliance which has a positive impact on our patients. David Smithson, deputy director of workforce, said: “The team have gone above and beyond to ensure they have engaged widely with the staff and managers in the Trust to ensure full implementation and maximum impact and benefit for staff. They have run a significant number of drop-in sessions and supported areas with additional sessions where access to IT has traditionally been a challenge.” June 2018 Dr Richard Welch, consultant clinical oncologist Dr Welch has always provided a high quality service to his patients despite having one of the busiest practices at The Christie. His patients recognise his knowledge, approachability and empathy. Dr Andrew Sykes, clinical director, said: “Richard is the lead clinician for female germ cell tumours at The Christie with a wide experience of chemotherapy. In addition, he has over 10 years’ experience as chair for The Christie drugs and therapeutics committee. Dr Welch has had a significant input into oncology services in Bolton; breast, ovary, testicular cancer and acute oncology. He has published and contributed to many accredited publications.

July 2018 Hotline team

The acute oncology

management service is a 24 hour telephone helpline service

available to Christie registered patients, their carer’s and professionals for advice and management on the side effects and complications of cancer treatments.

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