Deerwood Consumer Online Banking Mobile User Guide

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Table of Contents Getting Started

User Enrollment.............................................................................................................6 New User................................................................................................................................. 6 Converted User..............................................................................................................7 Logging Off.............................................................................................................................. 8 Resetting a Forgotten User ID......................................................................................9 Resetting a Forgotten Password................................................................................10 Transactions Page Transactions Page Overview......................................................................................11 Account Settings................................................................................................................... 13 Edit Nickname....................................................................................................................... 13 Viewing a Transaction Image.....................................................................................14 Attaching an Image to a Transaction........................................................................15 Hide Account......................................................................................................................... 16 Unhide Account.................................................................................................................... 16 Security Protecting Your Information......................................................................................17 General Guidelines............................................................................................................... 17 Login ID and Password........................................................................................................ 17 Fraud Prevention.................................................................................................................. 17 Alerts Delivery Options...............................................................................................18 Security Alerts....................................................................................................................... 19 Account Alerts....................................................................................................................... 20 Secure Message Overview. ........................................................................................21 Sending a Secure Message.........................................................................................22 Transaction Types Moving Money Overview............................................................................................23 Transactions Transfers.......................................................................................................................25 Managing Transfers............................................................................................................. 27 Pass the Buck A2A.......................................................................................................28 Adding an External Account................................................................................................ 28 Deleting an External Account.............................................................................................. 30 External Account Transfer................................................................................................... 31 Manage External Transfers................................................................................................. 33