Sopra Steria - 2018 Registration document

DETAILED PRESENTATION OF SOPRA STERIA Sopra Steria’s activities

3.2.4. ENERGY AND UTILITIES Faced with the challenges of energy transition and the opening up of markets, as well as regulatory constraints, companies in the energy sector must be increasingly creative to improve their productivity, develop new products and services, control costs, reduce their environmental impact and rationalise their operations. In a context of strategic choices to be made between integration and specialisation, investment priorities focused on the regulated arena or the competitive sector, and the extent of internationalisation, digitisation is fast becoming the inevitable route to step up transformation for players in this sector. Sopra Steria supports energy suppliers and utilities in their strategic responses to trends affecting a number of areas: p experience and client acquisition: Reinventing customer relations and designing new services; p optimisation of asset performance: Controlling operating costs and securing performance; p digital transformation of engineering firms: Overhauling processes for the design, construction and maintenance of industrial assets; p modernisation of networks: Accompanying the decentralisation and the digitisation of energy networks; p transformation and performance of organisations: Facilitating changes in organisations and business lines necessitated by major changes affecting the sector. 3.2.5. TELECOMS, MEDIA AND GAMING The telecoms, media and gaming sector is at the centre of the digital revolution, and is continually innovating to stay abreast of new digital interactions and the emergence of new technologies and usage patterns. Sopra Steria enables its clients to meet the following main challenges: p transformation of the telecommunications sector: End-to- end digitisation from client systems to infrastructure, network virtualisation, fixed-mobile convergence, reduction of the time to market, optimisation and digitisation of customer relationships; p network management: Reduction in infrastructure management costs, introduction and operation of new technologies such as SDN/NFV or 5G, reduction in delivery times, sharing of operating and investment expenditures between providers; p diversification: Operators offer new services such as the internet of things, content distribution and even financial services; p core media business: Use of new technologies, optimisation of advertising revenue, digitisation of content, improvement in the creation and broadcasting of television programmes; p core gaming business: Management of customer retention and churn, fraud reduction and control over cash flows, compliance with regulations, digitisation of distribution channels, and differentiation by customer experience.

3.2.6. TRANSPORT The transport sector is undergoing far-reaching changes and must meet new challenges: growing international and urban traffic, new modes of transport (carpooling, low-cost operators, long-distance buses, free-floating systems for car, bike and scooter sharing, to name a few), the inescapable renovation of ageing networks, while preparing for the opening to competition and the arrival of new digital players (Google, Uber, BlaBlaCar, etc.). Faced with these major challenges, the transport sector must strive to provide door-to-door, multimodal services (rail and underground, bicycles, taxis, buses, scooters) with a low carbon footprint, adopting a passenger-centric approach. In transport, our aim is to be the digital transformation partner for the main players across the three key business dimensions of their value chain: innovation in the passenger experience to achieve greater simplicity and fluidity, operational management of resources to ensure more robust offerings, and better use of capital assets (fleets, infrastructure). Our ambition is also to be a recognised player in mobility ecosystems: mobility platforms, autonomous shuttles/vehicles, smart cities, etc. Sopra Steria has developed business know-how in all of these fields based on four main themes: p infrastructure management: Asset management, preventive and predictive management (e.g. industrial IoT), factory 4.0 or factory of the future, maintenance of aeroplanes and rolling stock, mobility, paperless records, etc.; p traffic management: From timetable design to transport planning, rolling stock management and supervision of rail, road and air traffic; p passenger experience: Mobile ticketing, boarding and access control, passenger information, and new services in stations and airports; p transport services tailored to smart cities: Mass transit, sustainable urban logistics, multimodal urban mobility services (MaaS), collaborative mobility management. Sopra Steria is a leading player in business and information system transformation for major clients in the rail, aviation, postal services and urban transport sectors. 3.2.7. INSURANCE The insurance sector is fiercely competitive and subject to increasingly strict regulation. As in other areas, policyholders expect to interact with providers via various channels, and providers are attempting to develop client-centred processes in order to ensure seamless service for all the policyholder’s major milestones. Insurance companies and social welfare providers have to find a way of cutting costs while also optimising efficiency and providing a differentiated and harmonious client experience. Sopra Steria offers its clients solutions focused on transforming distribution models, the development of new insurance products and services, and operational efficiency, through services such

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SOPRA STERIA REGISTRATION DOCUMENT 2018