Dean Villella Agency - Brochure

CELEBRATING 20+ YEARS SUPPORTING OWNERS & OPERATORS INSURANCE & SAFETY SOLUTIONS

1

DEAN VILLELLA AGENCY | WWW.DVINSURANCE.COM Dean Villella started insuring Owner/Operators in 2000. Our track record, people, experience, dedication, and passion make us the most qualified to support Owner/Operators. Since the beginning, Owner/Operators have seen us as a trusted partner putting their long-term business needs first. Insuring is what we do, and delivering long-term value to Owner/Operators while strengthening the brand is why we are successful.

BELOW IS JUST A SAMPLING AS TO WHY OWNER/OPERATORS TRUST US:

WE LEAD ON PASSION. WE WORK FOR YOU.

Our Dedication Is To You Quicker Solution Development Investment Into The System

Focused On Your Success More Flexibility To Innovate Culture Of Exceeding Expectations

WE LEAD ON SAFETY AND PREVENTION . WE HAVE LOWER COSTS SO WE CAN INVEST MORE INTO SERVICE AND DELIVER MORE VALUE.

SUPPORTING OWNER/OPERATORS AND THE SYSTEM IN EVERY WAY

Proud supporters of Ronald McDonald Houses across the country – we say “yes” to being involved.

We proudly support the National Black McDonald’s Operator Association (N.B.M.O.A.), McDonald’s Hispanic Operator Association (M.H.O.A.), Women Operators Network (W.O.N.), and Asian McDonald’s Operator Association (A.M.O.A.)

OWNER/OPERATOR CLIENTS AND FRIENDS ARE ALL RAVING FANS OF THE DEAN VILLELLA AGENCY. DEAN VILLELLA AGENCY IS APPROVED FOR THE OWNER/OPERATORS’ SYSTEM. DEAN VILLELLA AGENCY MAKES THE BRAND STRONGER.

SAFETY

FREE ONLINE Safety Training for Managers www.ManagerSafetyUniversity.com

FREE Safety Resources and More www.ProfitingFromSafety.com

2

We have professional and knowledgeable team members and partner members delivering first class service as our Account Team for Owner/Operators. Without all of the red-tape commonly found in larger organizations, our staff has the ability and authority to quickly solve problems, make decisions without layers of management, and most importantly, deliver the best insurance service, products, solutions and value. Dean Villella Agency Team

VIDEO PRODUCTION ACCOUNTING DRUG FREE PROGRAMS

WORK COMP LIAISON SALES LOSS CONTROL

EMPLOYMENT PRACTICES SUPPORT CHARITABLE FOUNDATIONS INFORMATION TECHNOLOGY UNDERWRITING

UTILITY BONDS

LEGAL

HUMAN RESOURCES TALENT MANAGEMENT LOSS RUN ANALYSIS

POLICY SERVICES WEB DEVELOPMENT PREMIUM AUDIT VENDOR RE LATIONS CERTIFICATES

ADVERTISING

CLAIM ADJUSTING E-LEARNING DELIVERY AND SUPPORT

We have been with the Dean Villella Agency for over 15 years. We value the relationship that has been built over time. Dean’s team is second to none! They are knowledgeable, caring and hardworking! He and his team are accessible and absolutely driven to protect us and our interests. “

What our clients say...

3

Insurance Products/Solutions

FULL SERVICE INSURANCE SOLUTIONS

Workers’ Compensation

Employment Practices Liability

Property

Personal Excess

General Liability

Auto

Crime

Bank / Wire Fraud

Cyber / Network Security

Commercial Umbrella

4

Our Way of Doing Business

The Way Business Was Meant To Be Done

We’re all consumers of products and services, and Dean Villella Agency prides itself on our intuitive sense of what great service looks like for each client. It is about accessibility and partnering to ensure we know each clients’ changing needs and adapt our services accordingly. Villella clients have a dedicated team of individuals that they know by name and even have their team’s mobile numbers. This type of accessibly and partnership drives deep relationships, the way business was meant to be done. Villella clients run successful businesses because they select the best long-term partner based on dedication and the value brought to their company.

5

Policy Services ALL OWNERS HAVE DIFFERENT NEEDS. WHAT’S YOUR NEED?

VALUE Our industry focus and niche-based approach delivers solutions that are not only competitive in the short term but bring greater long-term benefits, often improving your business’ bottom line and overall value. SERVICE When you call us, you will get your Client Manager and your service team. We have no generic service or call centers, we do not outsource functions, and because your call is important, we will never send your call overseas. All our clients have our mobile phone numbers and can reach us anytime. TRUST We work for you. We take great pride in exceeding expectations and working hard for you every day. This is a long-term partnership, and we look forward to having you as part of our family. ADVISOR Our concept-focused model gives us the insight we need into your business to advise on proper protection and coverage tailored to your operation. Partnering with us brings better results for your business, both short-term and long-term. EASE OF DOING BUSINESS We have an obsessive focus on delivering for you – within your timeframe, not ours. We respond quickly and act with a sense of urgency. A LONG-TERM APPROACH We are dedicated to providing our clients with loyal and lasting relationships built on competitive programs, consistency, superior service, and outstanding insurance products and coverages.

6

Claim Management Services

Working with our Clients and Insurance Companies, Dean Villella Agency is committed to managing claims from beginning to end. From the moment a claim is reported, we work diligently to ensure all parties (claims adjuster, insured, injured party, vendors) are working together and striving to close claims for the best possible outcome.

ALL PARTIES WORKING TOGETHER AND STRIVING TO CLOSE CLAIMS F OR THE BEST POSSIBLE OUTCOME

Part of this includes providing our clients detailed claims analysis. We identify key loss drivers to ensure our risk management solutions are focused on the areas affecting Owner/Operators most frequently. We also provide on-the-spot loss runs and claim reviews when you need them. In the event of a large claim, we are here for you. Our Risk Management team will lead the efforts to get you back up and running quickly. We will work directly with claims adjusters and third parties to keep the claim on track and keep you up-to-date on its status.

CLAIMS ADJUSTERS

CORPORATE

LEGAL

MANAGING CLAIMS FROM BEGINNING TO END VILLELLA TEAM

VENDORS

OWNER / OPERATOR

INJURED PARTY

delivering RESTAURANT INSURANCE AND SAFETY

7

Policy Services

We employ the highest caliber people who embody outstanding work ethic, impeccable character, strong interpersonal skills and entrepreneurial qualities with the primary objective of providing our clients with a professional experience that differentiates Dean Villella Agency from our peers. “ I have been working with Dean Villella and his team for a number of years, and I am extremely impressed with their level of service. Dean and his team have been able to meet my needs preemptively, they are incredibly communicative at all times, extremely helpful when navigating the changing landscape of coverage, and they have always been available to us when we need assistance, even during off hours. Dean and his team are an excellent office to work with, and a wonderful group of people to be in business with.

What our clients say...

delivering RESTAURANT INSURANCE AND SAFETY

8

OUR MISSION To deliver the highest level of loss control and safety services to Owner/Operators and their teams resulting in an improved customer experience and higher value and profit for their business. We start by having the most experienced, passionate, service-driven people. We then earn our clients’ trust every day based on our delivery of safety advisory services, claims advocacy, ancillary insurance solutions, resources, and the coordination of overall service. We build true partnerships through our proactive, personalized plans resulting in long-term value for Owner/Operators’ businesses. Loss Control / Safety Services

delivering RESTAURANT INSURANCE AND SAFETY

9

Strategic Quarterly Newsletters

Restaurant Safety Calendars

: Burns

JANUARY Don’t Get Burned

Always wear proper gloves, face shield, apron, etc. when cleaning cooking equipment Use extra caution around the grill, fryer, and when pouring coffee

Keep the floor clean and dry around cooking equipment Be aware of yourself and others when in work areas and never run

10

All Owner/Operators can benefit from lower Workers’ Compensation insurance costs. By partnering with us, we can help drive down your costs. In the example below, we have helped owners pay 50% less by going from Owner C to an Owner A. Driving Costs Lower

HOW MUCH CAN WE HELP YOU SAVE?

PREMIUM BEFORE MODIFICATION EXPERIENCE MOD TOTAL PREMIUM

$100,000 0.65 $65,000

OWNER A

PREMIUM BEFORE MODIFICATION EXPERIENCE MOD TOTAL PREMIUM

$100,000 1.00 $100,000

$60,000 IN SAVINGS

OWNER B

$100,000 1.25 $125,000

PREMIUM BEFORE MODIFICATION EXPERIENCE MOD

OWNER C

TOTAL PREMIUM

COMPRISED OF YOUR PAST 3 YEAR LOSS HISTORY

THE BEST WAY TO LOWER YOUR MOD IS BY IMPLEMENTING WORKPLACE SAFETY PROGRAMS/TRAININGS.

delivering RESTAURANT INSURANCE AND SAFETY

11

Restaurant Business Analysis

Our analysis will identify cost drivers, and we will partner with you to improve your bottom line.

What is this costing you?

We are transparent in showing the facts

With Villella as your partner, your business is stronger

See what each location is costing you in insurance

Learn exactly what types of injuries are costing your restaurant business

12

ManagerSafetyUniversity.com FREE ONLINE MANAGER’S SAFETY TRAINING SOLUTION

All Owner/Operators want to protect their customers, people, and profits. We know that this can be accomplished by hiring the best people, implementing best practices, and making safety training a priority. At Manager’s Safety University, we believe in helping you achieve these goals through our FREE Manager’s safety training solution. The curriculum is custom-developed for Owner/Operators and is specific to the issues they face.

MANAGER’S SAFETY UNIVERSITY IS A FOUR PART ONLINE SAFETY TRAINING PORTAL WHICH WILL EDUCATE YOUR MANAGERS AND SUPERVISORS ON THE FOLLOWING:

Worker Safety Part 1 (Prevention) • Manager and Supervisor roles in safety • Best practices to hiring the best employees

Customer Safety Training • The importance of maintaining a safe store from the start • How to run a safer shift • What to do after an incident occurs Property Protection • Fire Prevention • Equipment Maintenance • Reacting to a Fire • Hiring the Best Contractors • Replacing Old Fryers • ANSUL System Servicing/Usage

• Employee safety training • Maintenance worker safety

Worker Safety Part 2 (Manage Claims) • Manager’s role in managing claims • Additional resources to assist you in promoting a safe working environment Safer Driving • The dangers of distracted driving • Eliminating driving distractions • Safe driving and stopping distances

Contact Us To Learn More OR To Get Your Company Setup

delivering RESTAURANT INSURANCE AND SAFETY

13

ManagerSafetyUniversity.com FREE ONLINE MANAGER’S SAFETY TRAINING SOLUTION.

Dean has been a pleasure to work with. Not only are his quotes more than competitive, the level of service is also outstanding. “

Self-Registration For Managers

Training To Fit Your Schedule

Custom Developed Training For Restaurants

Course History / Transcripts

Integrated Comprehension Tests

What our clients say...

Numerous Courses To Choose From

14

ProfitingFromSafety.com

FREE RISK MANAGEMENT TOOL

This website provides the basic tools for success while uniting all owner/operators around safety/insurance. By signing up for the newsletter and using the FREE content on this site, you will profit from a safer business and a stronger brand. ONLINE RESOURCE FOR SAFETY VIDEOS, ARTICLES, POSTERS, SAFETY NEWS UPDATES, AND MORE .

Be sure all of your leadership team is signed up for the newsletter. The more your company uses these FREE tools and best practices, the more owner/operators and the system will profit.

MONTHLY SAFETY EMAIL NEWSLETTER Visit www.ProfitingFromSafety.com for total access to resources and to sign up for our newsletter.

delivering RESTAURANT INSURANCE AND SAFETY

15

Safety Solutions

CUSTOM CONTENT BUILT AND SPECIFIC TO YOU

INTERACTIVE TECHNOLOGY iPhone & Android iPads & Tablets PC and Mac platform computers

Safety Equipment and First Aid Best Practices Program for McDonalds Restaurants

This program has been developed for McOpCo and Owner/Operator locations as part of an initiative to better communicate safe practices and enhance restaurant safety and security system wide.

Front Line is part of the

BURN PREVENTION

February 2016

QuicKlean Fryer Gloves Blue 5 finger 24" Item# 4004

Fryer Gloves— Black 18" Item# 1646 (S), # 1647 (M), # 1648 (L) Common use: Worn while cleaning and filtering fryers. Replacement Liner (1 pair) Item# 1649 (S), # 1650 (M), # 1651 (L) Common use: Replaces fryer glove liners to extend life of gloves.

Fryer Gloves— Black 21" Item# 1421 (S), # 1408 (Regular) Common use: Worn while cleaning and filtering fryers.

SAFETY PRODUCT GUIDES & E-NEWSLETTERS

Common use: Worn while cleaning and filtering fryers .

Fryer Glove Hygiene Liner disposable polyethylene, 19”, Box of 100 each ambidextrous gloves Item# 1309

Fryer/Grill Apron Black Item# 5425 (45"), # 5428 (35") Common use: Worn while cleaning and filtering fryers.

QuicKlean Fryer/ Grill Apron

Face Shields Disposable (Pack of 5) Item# 5471

Blue 36" Item# 4442

Common use: Worn while handling hot or hazardous liquids (e.g. filtering fryer, cleaning with chemicals).

Common use: Worn while cleaning and filtering fryers.

Grill Gloves— Blue Rubber, Grill Cleaning, 14" Item# 4451 (S), # 4434 (M), # 4433 (L), # 4452 (XL)

Full Face Shield Traditional with Replaceable Visor Item# 5472KIT, # 5400 (replacement visor)

Oven Mitt BurnGuard, “QuicKlean, ” “Wipe-able,” 15" Item# 4414

Common use: Worn while handling hot or hazardous liquids (e.g. filtering fryer, cleaning with chemicals).

Common use: Worn while cleaning grills to prevent steam and contact burns.

Common use: Worn while transporting hot items.

Safety Goggles Indirect vent Item# 5133 Common use: Worn while cleaning with chemicals.

Dishwashing/ Chemical Cleaning

Oven Mitt— Safety Chef, Washable, 15 " Item# 1662

Safety Station Equipment Rack 6" x 18" Item# 3007 Common use: For personal protection.

Gloves 19" Item# 1409 (M), # 1410 (XL) Common use: Worn while using cleaning chemicals.

Common use: Worn while transporting hot items.

Replacement Liner Item# 1665 Common use: Replaces fryer glove liners to extend life of gloves.

No Account Set-up Required! As an owner/operator or McOpCo location you are set-up, approved and ready to order. Order via or call Front Line at 800-538-4555

SAFETY VIDEO SERVICES

SAFETY POSTERS

delivering RESTAURANT INSURANCE AND SAFETY

16

Annual Meetings

WORK COMP KICK-OFF, PACKAGE KICK-OFF, WORK COMP MID-YEAR, PACKAGE MID-YEAR

Dean Villella Agency not only has continual on-demand calls and meetings based on clients daily requests, but we partner with clients on a regular annual schedule as well including a new policy year kick-off and a mid-year meeting. In addition to opening dialog to understand client needs, these meetings allow the Villella Team to present clients with their progress and determine together renewal opportunities and strategies to ensure everyone’s hard work drives the best renewal premiums. These continual meetings not only align everyone on insurance and safety, but they allow the review of personal claim/safety trends and the macro trends within the system.

delivering RESTAURANT INSURANCE AND SAFETY

17

CONTACT US TO GET MORE INFORMATION

VALUE ADDED SERVICES

MENU OF SAFETY SERVICES

PRODUCT MENU

Product Information or Quotes

Workers’ Compensation Insurance

Package Insurance

Cyber Liability Insurance (Network Security)

$

Loss Control / Safety Services

Overall Insurance Review

Employment Practices Liability Insurance (EPLI)

Personal Excess Liability Insurance

Bank/Wire/ACH Fraud

PROFIT FROM SAFETY MENU

Claims Reporting / Kits

Safety Calendars

Industry News & Trends Loss Analysis

Safety Newsletters

Safety Posters

Safety Videos

Loss Runs (Monthly, Quarterly)

WC Experience Mod Evaluation

PFS - e-Newsletters

Worker Safety Books

Policy Review

New Dynamic Content updated regularly and so much more

Return-to-Work Program

18

MANAGERS SAFETY UNIVERSITY MENU

Customer Safety

Worker Safety Part 1 – Prevention

Safer Driving

Worker Safety Part 2 – Claims

ANSUL / Property Video

New Dynamic Content updated regularly and so much more

SPECIALIZED SERVICES MENU

P arking Lot Safety

Accident Investigation

Playplace Safety

ADA Guide to Service Animals

Post-Accident Drug Testing

Burn Prevention

Preventing Lacerations

Camera Placement

Preventing Lifting / Strain Injuries

Driver Safety

Proper Floor Care Procedures

Emergency Preparedness

Proper Use of Video Cameras

Facility Inspection / Sample Checklist

Return-to-Work

Fire Prevention

Robbery Prevention

Foodborne Illness Prevention

Safety Committees

Hurricane Preparedness

Sample / Idea Safety Policies

Ladder Safety

Security Procedures

Mat Placement

Slip & Fall Prevention

Material Handling

Slip Resistant Shoe Policy

OSHA Inspection Preparation

delivering RESTAURANT INSURANCE AND SAFETY

19

DEAN VILLELLA AGENCY 3820 CLEVELAND AVENUE N- SUITE 100 ARDEN HILLS, MINNESOTA 55112-3295 (800) 558-9811 PHONE (651) 490-9628 FAX

DVINSURANCE.COM

Copyright © 2023 Dean Villella Agency. All Rights Reserved