Garage Support 6_ECP_6p_June2020 Pages
We’ve received some great feedback since the launch of our Garage Support Newsletter and wanted to make sure the updates, tips and advice we have available are even more accessible for our garage customers. That’s why we’ve launched a new content hub on our Omnipart website, where independent garages can access help and resources designed to help their day- to-day operations and recovery post Covid-19. The OmniHub will cover the measures garages can put in place to encourage inbound business as part of their post-Covid-19 recovery plans, along with suggestions for things like introducing contactless services and implementing safe social distancing. It’ll also include insight into the service and repair jobs that are likely to be in highest demand after much of the UK’s vehicles have been out of use, coupled with tips on how to manage high volumes of work.
The OmniHub is already home to content on existing government schemes from Statutory Sick Pay and Business Rates Relief, to Self-Employed Income Support and Covid-19 Business Interruption Loans. We’ve also included our handy video guides and information on our garage support services, which could help you as your business works to its new normal, and all of the issues of Garage Support will be accessible there too. We’ll continue to keep the content up to date with the latest industry trends, our top tips for supporting your business, as well downloadable resources that you can access and download as you need. You can access the hub by visiting: https://omnipart. eurocarparts.com and clicking on the OmniHub icon on the homepage.
Mandatory MOT testing reintroduced from the 1 st August
With MOTs now mandatory from the 1st August, managing your workload will be key for a successful workshop. Scheduling your work now can help define your working hours and which technician you’ll need, as well as help you effectively manage your finances. Start by: ■ Working through your database to understand which customers have MOTs or services that are overdue or needed in the next few weeks ■ Contact these owners by telephone explaining you are open and offering an early booking slot of their choice:
☐ One garage owner reported a 43% uptake on the phone calls he made in a single day ☐ Another owner stated a mailshot resulted in no bookings however phone calls resulted in 11 bookings on the day the calls were made ☐ If possible, offer a collection and delivery service ☐ If not, then explain the new process and that it has been set up to ensure social distancing rules are met
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