PowerPoint Presentation

S C O R E C A R D

T H E good

T H E bad

T H E ugly

∙ Centralized majority of function to Caruso Court ∙ Distributed work across staff ∙ Utilized remote ability from Green Bay ∙ Audit Relief ∙ Decrease TAT to 3.4 days ∙ Pending less that 200 ∙ Centralized phone tree to route calls to CIOX CPC ∙ Call Center response time 80% in 20 seconds ∙ Customer Surveys

∙ CiOX management structure ∙ Reimbursement check issues ∙ Scale delivery – school of hard knocks

∙ Recent gaps in communication

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