2010 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Mgmt. Perspectives

Real Time Interface Via Agency Management System

Profile

Revenues

Expenses

Average

+25% Profit

+25% Growth

Profitability

% of Agencies having:

Employee Overview

Average Number of Real-Time Interfaces

10.5%

8.5%

9.4%

Producer Info

Impact on Effectiveness/Efficiency

Personal Lines Functions

% Having Function 100.0%

Very Negative

Very Positive

Staff Service Info

Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Make a Payment Book Roll Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Rate Quote With Attachments Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Commercial Lines Functions Personal Lines Commercial Lines (small business) Commercial Lines (some/all lines of larger risks) Claims Direct Bill Commission Statements Download Function / Usage

Technology

51.2% 46.3% 100.0% 65.9% 73.2% 78.0% 51.2% 58.5% 12.2% 87.8% 58.5% 70.7% 92.7% 34.1% 22.0% 53.7% 58.5% 41.5%

Insurance Carriers

Appendix

2010 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000

97.7% 77.3% 40.9% 22.7% 59.1%

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