2010 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Mgmt. Perspectives

Use of Carrier Service Centers

Profile

Revenues

Average

+25% Profit

+25% Growth

Service Center Use Total Personal Lines Commission placed in Carrier Service Center Total Commercial Lines Commission placed in Carrier Service Center

Expenses

26.4%

29.5%

14.3%

Profitability

4.4%

7.2%

6.7%

Employee Overview

*Insufficient Data

Producer Info

Staff Service Info

Impact of Service Center Use

Technology

Insurance Carriers

Personal Lines Carriers

Commercial Lines Carriers

Appendix

Average + 25% Profit + 25% Growth Workflow

Very Negative

Very Positive

Very Negative

Very Positive

Personal Lines Carriers

Commercial Lines Carriers

Average + 25% Profit + 25% Growth Retention

Very Negative

Very Positive

Very Negative

Very Positive

Personal Lines Carriers

Commercial Lines Carriers

Average + 25% Profit + 25% Growth Profitability

Very Negative

Very Positive

Very Negative

Very Positive

2010 Best Practices Study

Personal Lines Carriers

Commercial Lines Carriers

Average + 25% Profit + 25% Growth Sales

Agencies with Revenues Between $5,000,000 and $10,000,000

Very Negative

Very Positive

Very Negative

Very Positive

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