2010 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Mgmt. Perspectives

Services/Other Products Provided (% of Agencies Providing)

Profile

Revenues

Average

+25% Profit

+25% Growth

Property & Casualty Claims Services (beyond traditional services)

Expenses

80.6% 75.0% 75.0% 47.2% 11.1% 63.9% 41.7% 30.6% 36.1% 13.9% 0.0%

87.5% 75.0% 75.0% 62.5%

71.4% 57.1% 71.4% 57.1% 28.6% 85.7% 57.1% 14.3% 42.9% 14.3% 0.0%

Profitability

Loss Control/Engineering/Safety Risk Management Consulting

Employee Overview

Data Analysis

Producer Info

Workers Comp TP Premium Financing

0.0%

Staff Service Info

87.5% 37.5%

Self-Insurance Programs

Technology

Household Contents Inventory Services Identity Theft Protection Programs

0.0%

Insurance Carriers

25.0% 12.5% 12.5%

Appendix

Captive Ins. Company Consulting/Management

Other*

*”Other” includes Legal Support, Stewardship Reports, Service Schedules, Seminars, Employment Law Hotline, Disaster Plan, Wellness, Business Continuity, Zywave, Advisen, and Pictometry

Average

+25% Profit

+25% Growth

Life & Health / Financial Wellness

66.7% 86.1% 50.0% 33.3% 19.4% 44.4% 33.3% 58.3% 61.1% 19.4% 61.1% 16.7%

62.5% 87.5% 50.0% 37.5% 37.5% 37.5% 25.0% 75.0% 62.5% 50.0% 62.5% 37.5%

71.4% 85.7% 42.9% 14.3% 14.3% 57.1% 14.3% 71.4% 42.9%

Enrollment

COBRA Administration

Government Compliance Service

Employee Benefits TPA

HR Consulting

Actuarial/Data Analysis

Pension/401(k)

Self-Insurance Programs

Investment Products (Securities, Stocks)

0.0%

Zywave

100.0%

PEO (Employee Leasing Products & Services)

28.6%

Other* 14.3% *”Other” includes Concierge Cards (Call Center), Seminars, Employment Law Hotline, Compliance Services, Client Resource Centers and Benefits Statements 8.3% 0.0%

2010 Best Practices Study

Agencies with Revenues Between $10,000,000 and $25,000,000

130