2010 Best Practices Study

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

Mgmt. Perspectives

Real Time Interface Via Agency Management System

Profile

Revenues

Expenses

Average

+25% Profit

+25% Growth

Profitability

% of Agencies having:

Employee Overview

Average Number of Real-Time Interfaces

8.6%

7.6%

4.8%

Producer Info

Impact on Effectiveness/Efficiency

Personal Lines Functions

% Having Function

Very Negative

Very Positive

Staff Service Info

90.0% 56.7% 53.3% 90.0% 56.7% 70.0% 76.7% 56.7% 50.0% 20.0% 100.0% 53.3% 80.0% 86.7% 50.0% 33.3% 60.0% 80.0% 60.0%

Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Make a Payment Book Roll Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Rate Quote With Attachments Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Commercial Lines Functions Personal Lines Commercial Lines (small business) Commercial Lines (some/all lines of larger risks) Claims Direct Bill Commission Statements Download Function / Usage

Technology

Insurance Carriers

Appendix

2010 Best Practices Study

Agencies with Revenues Between $10,000,000 and $25,000,000

91.9% 51.4% 21.6% 24.3% 45.9%

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