2010 Best Practices Study
Analysis of Agencies with Revenues Over $25,000,000
Mgmt. Perspectives
Services/Other Products Provided (% of Agencies Providing)
Profile
Revenues
Average
+25% Profit
+25% Growth
Property & Casualty Claims Services (beyond traditional services)
Expenses
88.9% 88.9%
75.0% 75.0%
100.0% 100.0% 100.0%
Profitability
Loss Control/Engineering/Safety Risk Management Consulting
Employee Overview
100.0% 27.8% 38.9% 66.7% 66.7% 33.3% 72.2% 11.1% 66.7% 55.6% 50.0% 55.6% 11.1% 38.9% 66.7% 50.0% 55.6% 27.8% 77.8% 5.6% Average
100.0%
Data Analysis
0.0%
20.0% 20.0% 60.0% 80.0% 40.0% 80.0% 20.0% 0.0%
Producer Info
Workers Comp TP Premium Financing
25.0% 75.0% 75.0%
Staff Service Info
Self-Insurance Programs
Technology
Household Contents Inventory Services Identity Theft Protection Programs
0.0%
Insurance Carriers
50.0% 75.0%
Appendix
Captive Ins. Company Consulting/Management
Other*
0.0%
*”Other” includes Zywave, clinical risk management, and workers compensation consulting.
+25% Profit
+25% Growth
Life & Health / Financial Wellness
75.0% 50.0% 50.0% 75.0% 50.0% 50.0% 25.0% 75.0% 25.0% 75.0% 0.0%
100.0%
Enrollment
20.0% 20.0% 80.0% 20.0% 80.0% 60.0% 0.0%
COBRA Administration
Government Compliance Service
Employee Benefits TPA
HR Consulting
Actuarial/Data Analysis
Pension/401(k)
Self-Insurance Programs
100.0%
Investment Products (Securities, Stocks)
40.0% 60.0%
Zywave
PEO (Employee Leasing Products & Services)
5.6%
0.0% 0.0%
0.0%
Other*
11.1%
20.0%
*”Other” includes client portal for benefits and HR administration outsourcing.
2010 Best Practices Study
Agencies with Revenues Over $25,000,000
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