2010 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Mgmt. Perspectives

Real Time Interface Via Agency Management System

Profile

Revenues

Expenses

Average

+25% Profit

+25% Growth

Profitability

% of Agencies having:

Employee Overview

Average Number of Real-Time Interfaces

13.7%

7.6%

9.2%

Producer Info

Impact on Effectiveness/Efficiency

Personal Lines Functions

% Having Function 100.0%

Very Negative

Very Positive

Staff Service Info

Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Make a Payment Book Roll Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Rate Quote With Attachments Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Commercial Lines Functions Personal Lines Commercial Lines (small business) Commercial Lines (some/all lines of larger risks) Claims Direct Bill Commission Statements Download Function / Usage

Technology

43.8% 31.3% 87.5% 75.0% 50.0% 75.0% 62.5% 50.0% 31.3% 100.0% 53.8% 92.3% 84.6% 38.5% 7.7% 69.2% 76.9% 53.8%

Insurance Carriers

Appendix

2010 Best Practices Study

Agencies with Revenues Over $25,000,000

88.2% 82.4% 23.5% 23.5% 47.1%

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