2010 Best Practices Study
Analysis of Agencies with Revenues Over $25,000,000
Mgmt. Perspectives
Use of Carrier Service Centers
Profile
Revenues
Average
+25% Profit
+25% Growth
Service Center Use Total Personal Lines Commission placed in Carrier Service Center Total Commercial Lines Commission placed in Carrier Service Center
Expenses
20.0%
67.3%
41.3%
Profitability
1.0%
1.8%
1.3%
Employee Overview
*Insufficient Data
Producer Info
Staff Service Info
Impact of Service Center Use
Technology
Insurance Carriers
Personal Lines Carriers
Commercial Lines Carriers
Appendix
Average + 25% Profit + 25% Growth Workflow
Very Negative
Very Positive
Very Negative
Very Positive
Personal Lines Carriers
Commercial Lines Carriers
Average + 25% Profit + 25% Growth Retention
Very Negative
Very Positive
Very Negative
Very Positive
Personal Lines Carriers
Commercial Lines Carriers
Average + 25% Profit + 25% Growth Profitability
Very Negative
Very Positive
Very Negative
Very Positive
2010 Best Practices Study
Personal Lines Carriers
Commercial Lines Carriers
Average + 25% Profit + 25% Growth Sales
Agencies with Revenues Over $25,000,000
Very Negative
Very Positive
Very Negative
Very Positive
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