2010 Best Practices Study

Analysis of Agencies with Revenues Under $1,250,000

Mgmt. Perspectives

Real Time Interface Via Agency Management System

Profile

Revenues

Expenses

Average

+25% Profit

+25% Growth

Profitability

% of Agencies having:

Employee Overview

Average Number of Real-Time Interfaces

4.7%

4.7%

5.1%

Producer Info

Impact on Effectiveness/Efficiency

Personal Lines Functions

% Having Function

Very Negative

Very Positive

Staff Service Info

96.9% 75.0% 96.9% 78.1% 50.0% 15.6% 65.6% 71.9% 50.0% 90.9% 66.7% 69.7% 97.0% 57.6% 69.7% 81.8% 63.6% 72.7% 21.2%

Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Rate Quote With Attachments Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Commercial Lines Functions Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Make a Payment Book Roll Personal Lines Commercial Lines (small business) Commercial Lines (some/all lines of larger risks) Claims Direct Bill Commission Statements Download Function / Usage

Technology

Insurance Carriers

Appendix

2010 Best Practices Study

Agencies with Revenues Under $1,250,000

100.0% 76.3% 47.4% 36.8% 71.1%

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