2010 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

Mgmt. Perspectives

Services/Other Products Provided (% of Agencies Providing)

Profile

Revenues

Average

+25% Profit

+25% Growth

Property & Casualty Claims Services (beyond traditional services)

Expenses

28.6% 21.4% 35.7% 10.7% 10.7% 67.9%

16.7% 33.3% 33.3% 16.7% 16.7% 83.3%

16.7% 16.7% 33.3% 16.7%

Profitability

Loss Control/Engineering/Safety Risk Management Consulting

Employee Overview

Data Analysis

Producer Info

Workers Comp TP Premium Financing

0.0%

Staff Service Info

66.7%

Self-Insurance Programs

7.1%

0.0%

0.0% 0.0%

Technology

Household Contents Inventory Services Identity Theft Protection Programs

10.7% 14.3%

16.7% 16.7%

Insurance Carriers

16.7%

Appendix

Captive Ins. Company Consulting/Management

0.0%

0.0%

0.0% 0.0%

Other*

17.9%

16.7%

*”Other” includes HR, Inscope, Client Connect, and inspection fees.

Average

+25% Profit

+25% Growth

Life & Health / Financial Wellness

3.6%

0.0%

0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Enrollment

35.7% 7.1% 3.6% 0.0% 0.0% 7.1% 3.6% 7.1% 3.6% 0.0% 10.7% 10.7%

50.0%

COBRA Administration

0.0% 0.0% 0.0% 0.0% 0.0%

Government Compliance Service

Employee Benefits TPA

HR Consulting

Actuarial/Data Analysis

Pension/401(k)

33.3%

Self-Insurance Programs

0.0%

Investment Products (Securities, Stocks)

16.7%

Zywave

0.0% 0.0% 0.0%

16.7%

PEO (Employee Leasing Products & Services)

0.0%

Other**

16.7%

**”Other” includes Client Connect and tax preparation.

2010 Best Practices Study

Agencies with Revenues Between $1,250,000 and $2,500,000

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