2010 Best Practices Study

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

Mgmt. Perspectives

Real Time Interface Via Agency Management System

Profile

Revenues

Expenses

Average

+25% Profit

+25% Growth

Profitability

% of Agencies having:

Employee Overview

Average Number of Real-Time Interfaces

6.3%

4.7%

4.5%

Producer Info

Impact on Effectiveness/Efficiency

Personal Lines Functions

% Having Function

Very Negative

Very Positive

Staff Service Info

92.5% 65.0% 62.5% 87.5% 47.5% 65.0% 72.5% 52.5% 72.5% 20.0% 100.0% 77.1% 85.7% 80.0% 42.9% 8.6% 54.3% 54.3% 51.4%

Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Make a Payment Book Roll Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Rate Quote With Attachments Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Commercial Lines Functions Personal Lines Commercial Lines (small business) Commercial Lines (some/all lines of larger risks) Claims Direct Bill Commission Statements Download Function / Usage

Technology

Insurance Carriers

Appendix

2010 Best Practices Study

Agencies with Revenues Between $1,250,000 and $2,500,000

97.6% 68.3% 34.1% 31.7% 68.3%

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