2010 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Mgmt. Perspectives

Real Time Interface Via Agency Management System

Profile

Revenues

Expenses

Average

+25% Profit

+25% Growth

Profitability

% of Agencies having:

Employee Overview

Average Number of Real-Time Interfaces

7.8%

6.9%

7.8%

Producer Info

Impact on Effectiveness/Efficiency

Personal Lines Functions

% Having Function

Very Negative

Very Positive

Staff Service Info

90.9% 60.6% 54.5% 87.9% 51.5% 69.7% 72.7% 60.6% 72.7% 24.2% 96.9% 78.1% 90.6% 93.8% 53.1% 15.6% 65.6% 71.9% 53.1%

Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Make a Payment Book Roll Inquiry—Billing, Claims, Policy View / Status Claims Reporting / Notice of First Loss Loss Runs Rate / Quote Rate Quote With Attachments Multiple Carrier Rating (through comparative rater) Policy Issue Endorsements Alerts / Activity Notifications Commercial Lines Functions Personal Lines Commercial Lines (small business) Commercial Lines (some/all lines of larger risks) Claims Direct Bill Commission Statements Download Function / Usage

Technology

Insurance Carriers

Appendix

2010 Best Practices Study

Agencies with Revenues Between $2,500,000 and $5,000,000

97.1% 60.0% 31.4% 34.3% 68.6%

87