USD Magazine, Winter 2004

9:16 a.m. Roger Manion, assistant vice president of facilities management, has one minute to persuade his partner in aconflict-management exercise to join him in another room. His partner has the same order.While Manion asks his partner to come look at something, the partner tells Manion he's needed on the other side of the room. When the bell rings, Manion (above, fourth from right), his part– ner and the other pairs are at an impasse inside the Warren Suite

of the Jenny Craig Pavilion. The entire facilities department will go through this training, which includes leadership skills and pointers on dealing with different personality types. The program began four years ago after directors created a code of conduct. "We feel there is a need to carry on the spirit of the code of conduct," Manion says, "not only when we work with each other, but also when we communicate with other departments. "