AICC Boxscore 2013

Meeting Speakers

MARK SANBORN LEADERSHIP DEVELOPMENT EXPERT AND BEST SELLING AUTHOR OF, YOU DON’T NEED A TITLE TO BE A LEADER

DENNIS SNOW FORMER DISNEY EXECUTIVE AND LEADERSHIP AND EMPLOYEE DEVELOPMENT EXPERT AND AUTHOR OF LESSONS FROM A MOUSE – APPLYING DISNEY WORLD’S SECRETS OF SUCCESS TO YOUR ORGANIZATION, YOUR CAREER, AND YOUR LIFE What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades – it turns out there is plenty to learn. Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to audiences and clients around the world. Beginning as a front-line attractions operator, he advanced through the company where he learned and applied the skills necessary to run a world-class, service-driven organization. Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including: ExxonMobil, AT&T, General Motors and Coca Cola, and spent several years with the Disney University, teaching corporate philosophy and business practices. Today, Dennis is a full-time speaker, trainer and con- sultant, and author of two books, Unleashing Excellence: The Complete Guide to Ultimate Customer Service and his latest, Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.

RICHARD E. STORAT FOUNDER AND PRESIDENT OF RICHARD STORAT & ASSOCIATES, INC. ECONOMIC & INDUSTRY UPDATE Richard (Dick) E. Storat is the founder and president of Richard Storat & Associates,Inc., a provider of management and economic consulting services to the forest products industry. He is President of the Paper Shipping Sack Manufacturers’ Association. He also publishes Scoring Boxes TM , a monthly newsletter on conditions in the U.S. containerboard and corrugated industry. Prior to establishing this consulting firm, Mr. Storat was an officer of Gaylord Container Corporation, where he served as Vice President, Corporate Affairs and Chief Information Officer. Mr. Storat previously served the American Forest & Paper Association as the forest products industry’s Chief Economist. There, he also became recognized as an expert on economic factors affecting the industry and on industry statistics. He managed the industry’s statistical and economic analysis programs; and spoke regularly to Wall Street, the media and business groups on industry business and economic conditions.

Mark Sanborn is an international bestselling author, noted authority on leadership, and is President of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark has shared his insights on organi- zational excellence and extraordinary living with over 1,800 audiences in all 50 of the United States and many foreign countries around the world. Mark’s most recent book, The Fred Factor: How Passion in Your Work and Life Can Make the Ordinary Extraordinary is an international bestseller and continues to be on both the Wall Street Journal and BusinessWeek ’s bestseller lists. Other books by Mark include: Upgrade: Proven Strategies for Dramatically Increasing Personal and Professional Success, TeamBuilt: Making Teamwork Work and Sanborn on Success.

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