FFP_REGISTRATION_DOCUMENT_2017

GROUP PRESENTATION

Employee-related, environmental and social information

Workforce-related/social: Innovating to improve patient wellbeing O Therapy through virtual reality

of 2018. It will then be incorporated into the company’s internal rules, before being disseminated to all staff members in France and the various business units; O setting up a system of disciplinary measures for those failing to comply with the Code of Conduct. These provisions are set out in the company’s internal rules, which are currently being revised by the Human Resources department; O developing a whistleblowing process: the Audit, Risks and Internal Control department has identified a service provider to set up a whistleblowing system in France and in each business unit. The solution proposed by the service provider is currently being assessed with a view to deployment in the first quarter of 2018; O adopting a third-party verification procedure: the ORPEA group has introduced reputation surveys relating to third parties as part of its development in France and abroad, along with an accreditation policy for significant suppliers. The group is also working to introduce procedures relating to due diligence compliance. The assessment approach will consist of mapping all third parties and then, for each category identified, applying assessment procedures that are suited to their specific features and risks. Assessments will be performed before any relationship formally begins, and they will be updated periodically. Workforce-related: prevention of psychosocial risks ORPEA has introduced a new training module for all managers on the theme of “Understanding and managing a facility while developing a strategy for anticipating psychosocial risks”. The aim is to use the training to give managers tools and knowledge that enable them more effectively to anticipate possible difficulties in terms of teammanagement and to understand how a facility works. 2017 HIGHLIGHTS

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This technique originated from cognitive behavioural therapy and consists of immersing the patient in a virtual environment that relates to his/her disorder. Controlled, gradual exposure to virtual reality is supervised by a psychiatrist, who helps patients to discover their automatic thoughts and to control their emotional responses. Virtual reality is also used by teams from ADHAP Services (the home care division of the ORPEA group) in order to raise awareness about the effects of ageing and the loss of independence. The “virtual age” headset is an ageing simulator: users experience the difficulties and risks that 87-year-olds encounter every day because of their physical and cognitive limitations. The aim is to show how to make adjustments in the home and how to help a vulnerable elderly person improve their day-to-day lives. O Austria: “Fit & Mobile 77 +” programme Based on a pilot study carried out with the Paracelsus private medical university in Salzburg, this programme has been set up in 15 SeneCura long-term care facilities in Austria to improve residents’ muscular strength, stamina, co-ordination and balance. This fitness programme gradually builds up stamina and residents are assisted by specialist instructors. It has been found to have positive effects on residents’ mobility, nutritional status, physical function, day-to-day activities and independence. It improves their sense of wellbeing and has helped to create connections and promote interaction with the village’s inhabitants, since those aged over 77 can take part in the programme free of charge. O Belgium: drama therapy for both residents and carers After six months of therapeutic workshops supervised by a professional director, 12 residents with Alzheimer’s diseases and six staff members performed a play lasting one and a half hours. When supporting these residents, the team took into account factors including self-image and identity, other people’s point of view, verbal and non-verbal communication and the loss of spatio- temporal bearings.

QUANTITATIVE AND QUALITATIVE INDICATORS

Governance

2016 66%

2017 73%

Proportion of directors who are independent Proportion of directors who are female

36%

40%

Number of Board meetings

8

9

Workforce-related/social

2016

2017

Number of projects carried out by the psychological unit Number of employees supported by the psychological unit

26 projects in 23 facilities.

32 projects in 31 facilities.

246

270

New bonus share plan for corporate officers based on performance criteria.

Incentive policy, including share ownership

Bonus share plan for 32 executives loyal to the group. Vesting of shares dependent on meeting both presence and performance conditions.

More details on the ORPEA group’s commitments can be found in its Registration Document.

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FFP

2017 REGISTRATION DOCUMENT