Reliant-NorthEast-Kit

Opening Pitch

• “Hello, My name is_______ with NRG, we are a third party supplier, do you pay an electric bill here in _______?”

• “Choose NRG – we’re a different kind of electric supplier. We’re changing how customers think about and use energy.“ • “How would you like to get rewarded for your everyday energy usage?” *PSC Requirement* Specific to NY customers • “My name is . I represent NRG. NRG can provide you with your electricity supply. I do not work for or represent your utility.”

Opening Pitch • Be Confident • Be Topical

• Qualify The Prospect • Avoid “No” Questions Overcoming Objections Typical objections fall into these categories: • Reliability • Price • Spousal reaction • In a contract Keep in mind that some people could be thinking: • Is this going to be a hassle?

Authorized Agent Overview

• Are they credible? • What’s the catch? • Am I going to get stuck with something I don’t want?

Common Objections & Rebuttals

I’ve been with XXX company for 40 years…

I need to check with my partner/ spouse/ roommate…

I don’t want to decide now…

How do I know you’re for real?...