Reliant-NorthEast-Kit

Sales Training At Residence

Electricity Choice Pennsylvania (PA) • PA Market opened to choice in 1997

Fixed Product Talking Points Highlighting the benefits of price stability

• Customers can choose the plan that’s best for them (i.e. term product, green power, etc.) Customers can choose the retail supplier that’s right for them. • EGS = “Electric Generation Supplier” • Highly competitive market • Multiple active EGSs offer competitive products • Most EGSs are selling on price • Price To Compare: Released by PUC on a quarterly basis. Allows residents to compare default service price with EGS’s price. • PAPowerSwitch.com No Frills - Price Lock Plan Offer Details

• An alll inclusive per kWh price that will remain the same for the term of the contract provides certainty that the price will not change during the term of the agreement.

• Provides stability, especially when budgeting electricity costs

• Provides security from seasonal price volatility (like any fixed product)

• Ability to take advantage of lower rates during non peak months to carry through peak months where electricity costs can be higher • Decreases Customer Effort Provides peace of mind that customer does not have to monitor their rate monthly and call in frequently to renew Highlighting the benefits of a fixed price • “One of the advantages of choosing a fixed rate for your electricity is insulation against changing energy prices. This provides peace of mind knowing that the price you pay will not change over the duration of term. “ • The price predictability offered by a fixed product can be helpful for monthly budgeting though keep in mind that your monthly bill total will vary depending on the amount of electricity you use. Knowing exactly what price you’ll be paying every month can make it much easier to budget for your energy costs.” • “By choosing a fixed rate plan you eliminate the need to monitor your bills on a monthly basis and reduce the frequency in which you need to call in to renew your plan with us. Many of our customer’s find this beneficial especially during peak months where traditionally prices increase.” Important Note: • Agents should never guarantee savings on any products offered.

• Our Price Lock Plan offers the customer: • Fixed Electricity Supply Price for 12 months! • If the customer decides to leave before their fixed price period ends, an early cancellation fee will apply. The ECF amount will be $10 multiplied by the number of remaining months in the fixed price plan.