Reliant-NorthEast-Kit

Customer Email Address • Very important to collect!

Good for the customer: communicate important account information, better customer experience, demonstrate the value they’re receiving fromNRG Good for you: reduced attrition

• Key message “Please provide a current email address to receive important information about your account” • Secondary message

“We won’t sell your email address with outside marketers or other companies” “You can read our privacy policy online at http://www.nrghomepower.com”

Customer email is required at sign up

Enrollment/ Tablet Flow