Reliant-NorthEast-Kit

Enrollment

Enrollment

Enrollment Review Screen Additionally you will also need to review the product information with the customer again, which includes: • Name of Product • Rate per Kwh, Variable/fixed rate • Early Cancellation Fee

Customer Consent to Cross-Selling • Customers will be given the option to consent to future cross-selling opportunities. • You will need to preface to the customer of potential future opportunities for NRG to offer exciting new products and services to the customer. • This consent confirms they agree to those future marketing efforts.

Congratulations Screen • When a complete enrollment is sent, the customer receives an email fromNRG with their order details and attachments of their Enrollment Form and Terms of Service • Includes “account(s)” when referencing meters in terms of service • Displays all account numbers at completion

Authorization Screen - Signed • This statement defaults to “I decline authorization”. Customer must select the top button to authorize enrollment. • Give prospect time to read the Terms of Service. • Customer must then sign their name in the box below. • Customer can clear signature to start over (customer signature needs to be legible*). • Once both steps are completed, the “Accept” button will highlight green and customer will be able to press accept. • *Agents are not permitted, under any circumstances, to sign on behalf of the customer – this is illegal*