Reliant-NorthEast-Kit

Enrollment Process Flow

Utility begins to process the switch, but unable to interrupt a billing cycle (NA in MD/PA)*

Utility sends a letter to the customer (in most cases) confirming the switch

Customer begins to receive invoice with

Utility informs supplier of the effective date of the customer’s switch

Customer goes on- flow with supplier

supplier charges

aka the Service Start date

One consolidated bill w/delivery charges from the u+lity and supply charges from us (the retailer/supplier )

Varies by u+lity

We begin to supply the energy

1 – 2 billing cycles (for IL that also includes the 6 month rule)* Exception: MD/PA 3 – 30 days

Enrollment To Invoice

What Customers Should Expect

Supplier holds

Supplier notifies the utility of customer’s intent to switch

Supplier sends customer TOS

Customer enrolls with a supplier

The utility accepts enrollment

enrollment for duration of applicable rescission period

aka the Enrollment Acceptance Date

aka the Sale date

Refers to the dura-on of -me the customer has to cancel without a penalty or star-ng service. Rescission periods vary by utility and can be found in the KB

Done by way of a market (EDI) transac5on

Rules by which customer must agree to abide to in order to use our service