IAIABC Perspectives

NextGen Profiles: Claire Muselman

Perspectives / December 2019

You are studying engagement across generations for your doctorate. What is one thing that has surprised you in understanding interactions across generations? It is incredible to understand the impact meaning and purpose provide for an intrinsic value to the human spirit when looking at the element of engagement. When employees have an innate desire to cultivate meaningful change within their own scope of control, the power behind this is what drives organizations forward. Organizations are relationship centric where for the past few decades, leaders have been told to not form bonds or build relationships with their teams. This is absolutely not the case based upon research. Performance is driven through relationships, meaning, and purpose. The most surprising piece of this… the generations do not matter. It stems back to the elements of people, the time period

Quick Facts • First Job: Coffee barista at Panera Bread at age 14 & Cheerleading coach for littles at the YMCA. • FirstWork Comp Job: Paralegal/Legal Assistant • FavoriteTravel Destination: Santorini, Greece • Favorite Social Media Platform: LinkedIn • Hashtag: #liveeverydaylikeitsthelast of the age they are at the point of the career they are, and organizational culture. We are looking to see impactful change coming forth as the C-suite begins to change. The world is changed by your example, not your opinion...claims has a less than desirable reputation overall in the insurance industry and it is been far too long to wait another day to change this.

ca18005 | K22000 - ISO-WC Solutions 2018 PRINT_HP-Ad_022318_V5.pdf 1 2/23/18 4:18 PM

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