SLI2016 Brochure FINAL.indd

an exclusivemini-MBA programon delivering on your customers’ true expectations and competing through your service offerings

service eader shi nstitute how can you maximize the impact of each customer and employee? how can you deliver the service experiences your customers seek? how can you align your organization around your customers’ needs? the 30th annual

March 21 - 23, 2016 McCord Hall, W. P. Carey School of Business Arizona State University, Tempe Campus wpcarey.asu.edu/institute

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