eBro - Online version 2015_vfinal

This onedayworkshop provides teamswith an increasedunderstandingof how customers define exceptional customer service, and behaviors that promote the delivery of consistent exceptional customer service. The course culminates inaexercise inwhich the team creates (and commits to) a specific customer servicemission statement with supportingobjectives. Thismission statement provides the foundation for creatinga customer oriented team culture.

OFFERED

Provided to companies upon request.

Please contact MikeShands if interested.

Teams: Small companies, branches, or divisions within larger companies.

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