Customer Loyalty Newsletter - January 2018

Customer Loyalty | January 2018 | ISSUE 16

8

NPS Scores

July 1, 2017 to Dec. 31, 2017 Gypsum - Wagner Rents (0010) Steamboat - Wagner Rents (0013)

95.45% 94.74% 94.12% 92.86% 90.70% 89.66% 89.47% 89.36% 87.38% 85.71% 84.71% 84.48% 84.44% 84.09% 82.86% 81.97% 81.72% 81.48% 81.40% 80.20% 79.63% 77.01% 76.19% 75.64% 73.40% 72.73% 70.59% 68.42% 68.00% 68.00% 61.70%

Silver City (16)

Carbondale - Wagner Rents (0008)

2nd Steel (98)

Commerce City - Wagner Rents (0012) Grand Junction - Wagner Rents (0011)

Durango (01)

Grand Junction (02)

El Paso - Wagner Rents (0017)

Silverthorne - Wagner Rents (0015)

Pueblo - Wagner Rents (0002)

Fort Collins - Wagner Rents (0005)

Albuquerque - Wagner Rents (0016)

Albuquerque - Power Systems (15)

Goal = 82% Albuquerque (10)

80.20% Net Promoter Score

Pueblo (03)

Denver - Wagner Rents (0004)

Hayden (04)

El Paso (12)

Windsor (09)

Aurora - Power Systems (05)

Tech Products (97)

Aurora (00)

Bloomfield (11)

Yuma (38)

Colorado Springs (39)

Carlsbad - Wagner Rents (0028)

Hobbs (13)

Las Cruces - Wagner Rents (0021)

Burlington (06)

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Carlsbad (14)

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