Q1 Report 2018

Alternative Dispute Resolution

Case Referrals

3,842 OPENED

3,600 ISSUES CASE REFERRALS 242 FULL & FINAL CASE REFERRALS

Issue Facilitations

Over 45% resulted in settlement of all or some of the issues.

Issue Mediations

Over 70% resulted in settlement of all or some of the issues.

Full & Final Mediations Over 85% Full & Final Mediations resulted in settlement.

1,579 Events Held

13,573 COMPLETED ADR CASPER Tasks

1416 ISSUE MEDIATIONS/FACILITATIONS 162 FULL AND FINAL MEDIATIONS 1 ORIENTATION SESSION

208 %

INCREASE IN ADR EVENTS COMPARED TO 1ST QUARTER OF 2017

8

Quarterly Report - Q1 2018

Department Updates