PULSE Magazine | March 2019 Issue

Customer Service Response:

235 calls were made during January The questions asked focused on measurable

customer service actions.

Patient Comments:  “All I can say at the moment is, they were excellent, professional, personal, compassionate and did a very good job.”  “They explained everything and helped hold me in a position to help me feel more comfortable. They were very hands-on with helping me feel better anyway possible, and with a kind and caring attitude. In a world that is hard to get the medical attention you need, even with a doctor's appointment, it was wonderful to have such kind and caring medics to help me.”  “They took care very good care of both me and my wife, I'm blind and they lead me around, explained everything to me and treated us like family.”  From the patient’s care taker: “They were attentive, polite, very caring and took the time out to assure her roommate that she would be O.K. They were as near perfect as could be. Their caring attitude almost made me want to cry.” Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 72.86% of the patients rated the customer service they received at a 5 and 17.14% rated their service at a 4. The average rating overall was 4.59 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.

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