PULSE Magazine | March 2019 Issue

Customer Service Response:

209 calls were made during February The questions asked focused on measurable

customer service actions.

Patient Comments:  “They were excellent!! Please extend my gratitude for their thoughtfulness and being here when we needed them. As a mother, they made me feel better about what was going on, how they cared for her, and I want them to know that.”  “They did everything so nicely. Ask pertinent questions. They worked very well with AFD, and was very informative and help to me as well. They were excellent.”  “They were wonderful. I was in pain and at times I was not very nice, but they treated me with the most respect.”  “They came in, and did what they had to do. They were awesome, explaining everything, and transported him where he needed to go.” Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 74.55% of the patients rated the customer service they received at a 5 and 18.18% rated their service at a 4. The average rating overall was 4.64 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.

 “They came quickly and they were wonderful, my kids warmed up to them very quickly.”

 “I would give them a 10, there is nothing they could have done better.”

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