PULSE Magazine | March 2019 Issue

IMPORTANT INFORMATION TO KNOW

Clinical Pathology Laboratories (CPL) is no longer in-network for HMO plan partici- pants; however, HMO participants can seek services from Quest Diagnostic or any other in-network lab facility. PPO and CDHP participants have the option to seek services from both CPL and Quest Diagnostic. BLUE CROSS BLUE SHIELD HMO participants will pay out of pocket when using Clinical Pathology Labs. The new In-network lab is Quest Diagnostic.

Important: Employees should confirm that the lab your provider refers you to is in-network prior to receiving services.

HMO participants who use an out-of-network lab will have no coverage. PPO and CDHP participants would be required to meet the deductible.

Steps to locate an in-network laboratory:

 Call BCBS customer service at (888) 907-7880, or Log in at bcbstx.com/coa . If you haven’t registered, you will need your member ID, which is located on your BCBSTX ID card.  Click Doctors & Hospital tab.  Click Find a Doctor or Hospital link.  On the search field, search “Lab.” Select “Lab Technician” from the drop down menu.

Contact: Employee Benefits Division at (512) 974-3284 with any questions.

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