PULSE Magazine | August 2018 Issue

Customer Service Response:

347 calls were made during July. The questions asked focused on measurable

customer service actions.

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 80.28% of the patients rated the customer service they received at a 5 and 19.72% rated their service at a 4. The average rating overall was 4.80 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.

Patient Comments:

 “The medics are second to none. I was emotional and the guys were great to help settle me down. They came to me in the county jail and told me not to worry that it was just me and them now so we were able to talk freely together. I really do appreciate them and how they responded to me that day.”

 “They were professional, caring and honest. I got the feeling they cared more for my mother than the doctor did. I am serious about that.”

 “The male medic was good looking and they were all just excellent. I hit my head and I woke up after I was in the ambulance, looked up and saw a gorgeous hunk and lots of medics there helping me. Please tell everyone of them how much I really appreciate them. They were great!”

 “Extremely courteous and kind and they are every time they come out. I enjoy those young people and their service. Please tell your Chief that I really appreciate them and they couldn't do a better job.”

 “Outstanding, they were prompt to arrive, explained everything they were doing, including how they would get my husband out of the back yard with a broken hip.”

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