NPH Companion Newsletter Spring 2015

Companion The

Reducing the paper mountain

Visit us! We will be attending the

Progress Lifeline has revised how it informs its customers of their accounts. Currently, if you pay your account with a method other than Direct Debit you will receive a monthly or quarterly invoice. From 1 April 2015, we will be sending all of our

Golden Years Roadshow in Preston on 30 April 2015 in the Invincibles Lounge at Preston North End, Deepdale from 9.30am to 3.30pm. Admission is FREE with an advance ticket otherwise it is £3 on the door. To book your complimentary ticket visit: www.goldenyearsroadshow.co.uk

customers an annual statement only. The

or telephone 0114 248 3458 . We would love to see you there!

statement will breakdown your required payments, please see the example above.

Karen manages our busy Control Centre in Leyland. The hub of the Progress Lifeline service, the Control Centre is home to 20 staff who handle over 200,000 calls every year. Have you Ask Karen!

If you make any changes to your Progress Lifeline service then you will receive an amended statement. We hope by taking this step we will reduce the amount of mail you receive from us and the amount of paper we use.

got a question for Karen? Phone us on 01772 450600 or email lifeline@progressgroup.org.uk

Q. What happens at the

Control Centre when I press my pendant or red button? A. When you activate your Progress Lifeline pendant or red button on the unit, your details are presented to the Control Centre Operator. This is invaluable information enabling the operators to make an informed decision on the action they are required to take and who to call to assist you. Having accurate information about your health, your family, contacts and your carers is vital for the Control Centre Operators. Annually we aim to make contact with you to ensure that the information you first provided is accurate. If any of your details have changed such as a new care agency, a mobile number for one of your emergency contacts or a change to your KeySafe code, then please press your Progress Lifeline pendant at any time to activate a test call and tell the operator what the new information is.

Spot our stars! Progress Lifeline has officially launched its advertising campaign, with five members of its staff starring as the face of the service on our Progress Lifeline vans. Top L - R: Steve, Beverley and Su. Bottom: Dave and Kim.

www.progresslifeline.org.uk 01772 450600 lifeline@progressgroup.org.uk

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