Complaints e-Book
Updating the Complaints Contact
Introduction The complaints contact is the user for a company that receives notification when a complaint is entered and information requests are sent. The complaints contact also receives the task to assign a Company POC for each complaint entered into the system. This article explains how to update the user assigned as the complaints contact, should it need to be changed.
Note: Only the SES company account administrator can update the complaints contact.
Updating the Complaints contact 1. Log in to SES. 2. Click Manage Company Profile .
3. Click Assign Contacts .
4. Select the updated Complaints Contact. 5. Click Assign Contacts .
Note: Only individuals with SES accounts assigned a Consumer Complaints role with the Manage Complaints permission appear in this list. See Managing Company Users for more information.
Updated: 11/6/2021
Made with FlippingBook - professional solution for displaying marketing and sales documents online