Complaints e-Book

Updating the Complaints Contact

Introduction The complaints contact is the user for a company that receives notification when a complaint is entered and information requests are sent. The complaints contact also receives the task to assign a Company POC for each complaint entered into the system. This article explains how to update the user assigned as the complaints contact, should it need to be changed.

Note: Only the SES company account administrator can update the complaints contact.

Updating the Complaints contact 1. Log in to SES. 2. Click Manage Company Profile .

3. Click Assign Contacts .

4. Select the updated Complaints Contact. 5. Click Assign Contacts .

Note: Only individuals with SES accounts assigned a Consumer Complaints role with the Manage Complaints permission appear in this list. See Managing Company Users for more information.

Updated: 11/6/2021