Complaints e-Book

different user, you will no longer be able to send additional information requests on the complaint (unless you change it back again). Scenario 2 Referencing the Entering Alleged Violations knowledge article, add a few alleged violations to your complaints. Be sure to also complete the process of updating and removing alleged violations from a complaint. Scenario 3 Use the Closing a Complaint knowledge article to go through the process of closing one of your practice complaints. Scenario 4 Recalling what you learned in Module 1 and use the Sending a Complaint for Referral knowledge article, create a new complaint (skip preliminary evaluation) and then refer it to another agency. Scenario 5 Last, let’s practice reopening a closed complaint. Read the Reopening a Closed Complaint knowledge article and then reopen the complaint closed in Scenario 3. Scenario 6 Optional: In rare instances, your agency may need to cancel a complaint. Using the Canceling a Complaint knowledge article, cancel any old complaints from the agency training account. Module 4 Scenarios Scenario 1 Let’s first find out what is meant by access to view basic information on complaints across all agencies. Explore the complaints tab and filter on “All Complaints” and then click into a complaint that doesn’t belong to your agency. This will allow you to see what information is shared prior to requesting access. Next, using the Requesting Access to a Complaint knowledge article, proceed with requesting access to another agency’s complaint. Keep in mind, the access request feature is not available for complaints that are in a pending referral status. Scenario 2

Updated: 6/9/2021

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