Complaints e-Book

SES Complaints – More about Consumer Complaint Subjects Let’s talk more about the types of entities, users can create a complaint on using SES: - Depository or non-depository companies, branches, and individuals whose licenses are managed in NMLS. o This is because SES is linked to NMLS and its’ licensees are automatically populated into SES. - Depository or non-depository companies, branches, and individuals who are licensed by your agency but are not managed in NMLS. o To identify these licensees as a complaint subject, the licensee must first complete the account request form in NMLS. Doing so will allow the NMLS link to bring the entity into SES (on the next business day). At which point, a complaint can then be created.  Keep in mind, the licensee only needs to complete the NMLS account request form, they do not need to complete any additional forms in NMLS to proceed. - Non-NMLS entities. These are defined as unknown or unreachable entities that could be operating without a license. o Non-NMLS entities are created by agency complaint users with the purpose of enabling tracking of these entities across agencies. Since they are unknown or unreachable, you cannot interact with them using SES, but complaints can be created on these entities to inform other agency users of their reported activity. Looking Forward In the future, SES plans to expand functionality to include a public portal, allowing consumers to search for entities, initiate, and track their own complaints. Need more help? Contact the SES Call Center 1-800-699-0911.

Updated: 9/18/2020