Complaints e-Book

Searching for a Subject of a Complaint

Introduction After initiating a complaint, you must search for a subject of the complaint. There are two options when searching for a subject: entering a known subject ID or following a guided search wizard. Note: Users with the Complaint Supervisor and Complaint Manager roles can search for the subject of a complaint. See SES Agency System Roles and Groups for more information. Complaints cannot be entered on depository companies/institutions at this time. The company information that displays in the search results represents non- depository companies with an account in NMLS. In a future version of the complaint system, agency complaint users will be able to enter and process a complaint on a depository. Using Robust Search You can search for the subject of a complaint via the Company Search option in the header of the system. See the information in Searching for a Subject below for more details.

Updated: 8/20/2021