Complaints e-Book

What Happens After You Enter a Complaint? After creating a complaint, SES assigns a unique identifier for each complaint, referred to as the Complaint ID.

To continue processing the complaint after entering it:

1. Navigate to the home page. 2. Click the Complaint ID hyperlink for the complaint you created.

3. Process the complaint by sending information requests, adding research and communication, or entering any alleged violations.

Note: Agencies and companies can see different information in a complaint record. Certain fields are shared between the two different user types; others are only available to agency users. See More about Agency View vs Company View of a Complaint Record for more information.

Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 2/9/2022