Complaints e-Book

Creating a Non-NMLS Entity

Introduction If you cannot find a record for the subject for your complaint in SES, you must create a non- NMLS Entity. Non-NMLS entities do not have a record in NMLS. Non-NMLS entity records are created by SES agency users to help identify the subjects of complaints who may be uncooperative or refuse to create an account in NMLS to formally comply to the complaints process in SES.

Note: Users with the Complaint Supervisor and Complaint Manager roles can create a non-NMLS entity. See SES Agency System Roles for more information.

Creating a Non-NMLS Entity 1. Click Enter New Complaint .

2. Click Search for Subject .

3. Use the icons at the top of the page to search by name, location, employee, keywords, phone number, or website.

4. Click I Do Not Have This Information to advance through the search options.

5. Search by name, location, employee, keywords, phone number, or website.

Updated: 11/6/2021