Complaints e-Book

Dear Regulator, Welcome to the SES Complaints Training Program ! This program teaches users how to use the Complaints application in the State Examination System (SES), an online tool that facilitates supervisory processes between state agencies and companies. SES offers a standardized and automated experience for all users, supports information sharing between agencies, and fosters general transparency of the complaints process. Program Overview This self-paced three-hour training program prepares regulators to successfully create, process, and close a complaint in the SES production environment. Each of the topics within this program is built into 45-minute modules that include:  System navigation resources;  Knowledge check questions; and  A hands-on practice experience using the SES training environment. Note: To complete the hands-on practice, you will need a login packet to the training environment that has been provided to your agency. The How to Use the SES Training Environment Login Packet guide provides more details around this process.

The structure of this program is as follows: 1. Getting Started

a. SES Complaints Training Welcome Letter (this document) b. How to Use the SES Training Environment Login Packet

2. Modules

a. Entering a Complaint b. Completing the Information Request Exchange c. Processing a Complaint d. Sharing a Complaint

Program Completion Once you have completed the training, please share your certificate of completion with your Account Administrator and they will provide you with access to the SES production environment. Please also inform your Complaints Training Contact so that your login packet can be distributed to the next learner. On the following pages you will find a set of Frequently Asked Questions (FAQs) and the Module Navigation Guide. Review these resources before continuing the program so you are prepared to complete the program. Need Help? As you complete each module, you may have questions or need assistance. Don’t hesitate to contact the support team at sestraining@csbs.org.

Sincerely, SRR Technical Learning & Development Team

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