Complaints e-Book

Using Discussion for Non-NMLS Entities Use the platform like any other social media platform or internet forum. You can enter comments, request information changes about the entity, and tag other users or agencies. Selecting “All Agencies” for Tag Agency tags the discussion post for all agencies actively using SES to process complaints at this time. If your agency is tagged in a post, users with the Complaint Supervisor role receive a notification.

Selecting Request Info Change notifies the original agency that created the non-NMLS entity since only they can update the entity’s information in the system .

You can upload documents to your board posts.

Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 4/7/2022