Complaints e-Book

Enrolling a Company User to SES Complaints

Introduction Before you can send information requests (IRs) to a company in SES, you must initiate User Enrollment. Enrolling a company to SES initiates notifications inviting the company to join the system, so it is best practice to let the company know that they should anticipate emails from SES prior to initiating enrollment. For more information on company enrollment, see SES Company Enrollment Process.

Note: Users with the Complaint Supervisor and Complaint Manager roles can onboard a company to SES. See SES Agency System Roles and Groups for more information.

Enrolling a company to SES Complaints

1. Click Company Search .

2. Enter the information for the company user you want to enroll in SES.

3. Click Search .

4. Click the SES ID .

5. Click Company User Enrollment in the top right.

Note: If the Company User Enrollment button does not appear, then the company has already been enrolled in SES by another agency. You can also confirm this if there is an SA Contact and Complaint Contact assigned on the company record page.

Updated: 8/20/2021

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