Complaints e-Book

NOTE : Keep in mind, these are entities that do not (and do not want to) exist in NMLS. Think unknown or unreachable entities that are not licensed to conduct business. In the production environment, you will first want to see if the potential non-NMLS entity exists in NMLS or if another agency’s complaint user has already created the entity as a “Non-NMLS Entity.” You can use multiple search options to identify companies that do exist in NMLS as well as those that were created by other complaints users as non-NMLS entities. Scenario 3 A key feature when creating a non-NMLS entity is the Discussion page. This functionality works very much like current social media platforms and enables users to tag other complaints users at the same agency or a different agency to share identification details about an entity. For example, a complaints user in Idaho can tag complaint users in Nebraska to see if they have ever heard of the non-NMLS entity. Nebraska can respond back to the post and even request an update to the non-NMLS entity information, for example, "We know of this entity under a different name and here's the information..." Using your Non-NMLS Entity provided in your login packet and the Using Discussion for Non-NMLS Entities knowledge article, navigate to your Non-NMLS Entity and make updates to the Discussion page. Scenario 4 In the next module, you will learn that after entering a complaint on a NMLS/SES company, you will have the opportunity to send an information request to the company using SES. In order to complete this task, the company must be onboarded to SES. Using the Initiating Company Onboarding knowledge article, search for any company in the Training Environment and initiate the onboarding process. NOTE : All companies coming over from NMLS must go through the onboarding process. Non-NMLS entities do not exist in NMLS and therefore cannot be onboarded or communicated with via the system. Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 6/9/2021