Complaints e-Book

and it meets your needs. Think of it like unread (bold) and read (no longer bold) emails. The Quick Look Complete tag is only seen by the agency and is not shown to the company. • Try Again: If the company’s response does not meet your needs, you can send it back to the company asking them to try again. This back-and-forth can happen as many times as necessary until you get what you need to move forward. • Ok, but what about this: If the company’s response prompts you to think of more questions to ask, you can create and send more information requests to the company. Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 1/22/2021