Complaints e-Book

Note: This step validates the due dates entered for the IRs you selected to send to the company are in the future.

5. Enter comments to company (if applicable), upload necessary documents, and confirm your notification preferences when the company responds to the IRs.

Note: The initial set of IRs accompany the complaint when it is first sent to the company. The documents uploaded at this stage of the information request process are expected to be introductory documents that might help to explain the information request. Do not upload specific forms to be completed here.

6. Enter an optional response file sharing link. This allows the company to provide responses that may require an external file sharing solution (i.e, those that exceed 1GB in size).

7. Click Send Information Requests .

Note : The IRs added to a complaint can be sent to the company even if the company has not yet completed enrollment in SES. When you send the information requests, you can click Company User Enrollment to create a new user account or send a reminder for the company to finish enrollment. The company is not able to view the details of an IR or submit responses until company enrollment is complete.

Updated: 3/8/2022